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📱A new mobile version is now available
A new mobile version is now available in both Google Play and App Store that fixes several error and bugs. If you don't have auto-updates turned on, make sure to head over, to update manually. The new version includes the following fixes 🛠️ Xero rates correctly syncs from web to mobile application Splashtop connection…
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🧾 App Center invoice breakdown by customer
Exciting news for your bookkeeping! We’ve simplified your billing experience with the Atera App Center invoice breakdown by customer, Built to empower your business with effortless customer billing and bold, strategic monetization decisions Starting this week, for each invoice, you'll be able to download a detailed…
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🙅 Disable Technician - Feature update
Hey everyone! We know that team members come and go, and offboarding can be a challenge, especially when it comes to ensuring that tickets and clients are smoothly transitioned. That's why we've made some significant improvements to the "Disable Technician" feature! Thanks to a great suggestion from one of our community…
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🚨 Don’t miss out on this exclusive webinar!
I had a sync with my team’s content writer in which she shared the discussion points of an upcoming webinar and I think you’ll be just as excited about it as I am! Driving org. excellence: IT Insights with Temco will spotlight Marco Gozun, Senior IT Manager at Home Depot’s Temco Logistics. Marco is a long-time customer of…
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We're On It: Update on the AnyDesk Integration Issue
Update - the issue was resolved! — Hey everyone, I wanted to let you know that we're fully aware of the issue with the AnyDesk integration, specifically the broken download link. We've got you covered with a workaround. You can easily download the installer following the instructions from the following Knowledge Base…
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🇲🇽🇧🇷🇨🇴🇵🇪🇪🇨 Join our LATAM Webinar!
We’re hosting a webinar for our Latin American IT experts! The event will be conducted in Spanish, with Portuguese and English subtitles available during the webinar 🙂 When: Thursday, September 12th (9 AM MX, 10 AM COL/PE/EC, 11 AM CH/RD/PY, 12 PM ARG/Brazil) In this cutting-edge webinar, you'll discover: * Unified IT…
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#tiptuesdays are back!
@adip our fantastic social media manager is back with her most excellent #tiptuesday series in our LinkedIn page! This week, our CSM star Andrew shared some useful scripting tips! So, did you know about this option? What tips would you like to see in the future?
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Copilot 2.0—Introducing remote connection session summary!
Introducing powerful new tools to elevate your remote support experience with Atera! With our seamless Splashtop integration, you can provide instant, secure remote support for your customers, no matter where they are. 🏖️ Connect to remote computers effortlessly, access critical files and applications, and resolve…
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🧠 Copilot 2.0 is here!
We’ve talked about AIT before, but a quick recap for you in case you’re still not sold — Copilot is the purpose-built IT companion your team needs to exceed their own capabilities. Transform your team into an IT powerhouse as Action AI :™: learns and adapts to better match your needs. Boost reliability, optimize resources,…
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🏅Win an 'IT Champions' limited edition T-shirt!
On your marks, get set, GO... in honor of the the greatest sports celebration in the world, Atera invites you to imagine IT as a competitive sport, and check out our #ITChampions! Think you've got what it takes to go for Gold? Click here for your chance to win a cool shirt designed especially to honor IT champions like…
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Tickets - identifying last adtion date/time from API
Hi, I have a need to identify the last time a ticket had any action on it (e.g. time recorded, agent adds a comment etc). This is in order to populate follow-on API calls to pull WorkTime records for tickets that have been updated in the last x number of days (for a form of "timesheet report"). However, there are various…
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Ticketing Tray
Hey all, thanks to @gilgi the ticketing tray has been made available in more languages including german! :-) Yeha! While testing the new functionality I discovered that my ticketing tray was often not available/visible on many clients which was the reason I contacted support. This seems to be a known issue and the support…
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Penetration Testing & Reporting
Hi All, I have been asked by a customer regarding getting a Pen Test/Vulnerability scan report. My customer has a clinet who is asking if they have a recent report, in order for them to agree to do business with. Have any of you been asked for this, and what software / format do you use ? Thanks Nick
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Does anyone have a script for deleting tickets?
We have over 100K tickets in our system that we need to get rid of, and I'm not really that good at making scripts - does anyone have one I can use?
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Turning Off Availability Monitor When Executing Weekly Reboot Automation
Hello! Is there a way to automagically turn off Availability Monitoring when a scheduled reboot is set to run? We have a weekly reboot schedule and we get "Machine Status Unknown" Alerts when that executes.
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Device script reporting
Hello, I know you can see recent scripts that have been executed and in which machines on recent processes. However, I need to know if there's a way I can export or run a report on the machines that got this script executed on them to know which machines are still needing the script. Sometimes some devices are offline and…
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Enquiry
Is the review campaign for Atera is still active on G2? Because I have received a review link that says $25 for each review, want to validate the same.
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Multiselect custom field type
Looking to create a custom ticket field that lets a user select multiple options. In this case it's AD groups i.e Software, Engineering etc. which would then save to an array, to be called by a powershell script that creates a user and adds them to the selected groups. Any chance of this happening?
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Remote Access
Hello Everyone, I'm new to both Atera and this forum and would like to know some thoughts on which application to use for remote access strictly from helpdesk to client? Any feedback would be greatly appreciated. Thanks,
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SNMP getting info into template
hi what is everyone using to get SNMP MIB into a atera template. also how should the URL be structured. Thanks
