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Here’s your chance to get 75 community points for every friend you refer!
Had your eye on our fantastic Atera swag boxes for a while? Here’s your chance to hit that community points quota. Atera is offering our members a holiday promotion until the end of January—75 points for every friend you refer! It's easy as 1-2-3: Get your unique link from the Atera platform (bottom-left corner) Spread the…
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☃️🎄🥂 Holiday season Atera support update ☃️🎄🥂
Hi Community - As the Holiday season approaches, we wanted to inform you about a temporary change in our support availability. Please note that there will be no live chat support during the following times: December 24th, 5:00pm EST - December 25th, 5:00pm EST December 31st, 5:00pm EST - January 1st, 5:00pm EST We want to…
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(POSTPONED) ATERA & MICROSOFT WORLD TOUR
PLEASE NOTE: ALL WORLD TOUR EVENTS ARE POSTPONED — Hi Community! Atera is launching AI-powered IT, and I want to personally invite you to attend our upcoming World Tour in collaboration with Microsoft, where we will provide a closer look at our game-changing AI-powered IT (AIT) technology, and how it can supercharge IT…
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GET REWARDED!
Hi Atera Community, We value the way you support and encourage one another — it's inspiring! We’re always looking for more ways to celebrate YOU and your contributions. That's why we are introducing a new Rewards program based on your feedback and all you’ve accomplished. As you engage within the community, you will have…
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INTRODUCE YOURSELF!
Welcome to the Atera user community! We encourage our users to connect and network in the community forums. Let's get to know each other. Don't hesitate to introduce yourself below! Feel free to share as much as you'd like! You may want to include: Where you are located What you do for a living Hobbies Let's do this! Nina,…
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Dashboard Numbers Not Updating
For some reason, all my technicians are having issues with the dashboard for Tickets (Open and Pending) and Alerts are not updating. It looks good when you first log in but it takes way too long to update or it doesn't at all.
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Quoting Software
For all the Admins out there, what is the Quoting software that you use? What are the features and price? Does the software also have Contract signing capabilities? I am looking for a good modern solution.
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App
Anyone else lost access to custom fields on the app for tickets?
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Customer Portal with custom domain
Why in 2023 is Atera still want people to use HTTP? It would be great if we could at least use our own SSL certificate.
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Server Product Keys not appearing correctly
Anyone have this issue? We have recently upgraded a few servers to 2022. We have multiple individual product keys for each server. When I run a report in Atera, they only show as all B's with the exception of one server that came with 2022. Anyone ever seen this? When I look on the server itself, it displays the keys…
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Time taken to update anti-virus status
I had ESET installed on a device, and uninstalled it - I expected the status on the device agent page to remove ESET and replace it with Windows Defender. It has put Windows Defender alongside ESET, but ESET is still there. I reached out to support who advised me that it could take up to 2 weeks for this information to…
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More Information Available in Mobile App
I think there is a good deal of room for improvement in the mobile app as far as presenting useful information that a tech might need while on site. An example that came of earlier today is it would be great to get the bitlocker recovery key from the mobile app. It would also be nice to see usage and health information…
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Does anyone else find the login process (web + app) tedious?
I use atera across 3 computers (two desktops - one in the office, one at home, and one laptop for when I'm out and about) and one smartphone.I find that it tends to force me to log in all the time. I can't recall when this started happening, must've been a year or something like that. This itself is not such a big deal.…
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Honest opinion about Atera
Anyone familiar with my posts on Atera knows I can be quite critical. I wouldn't be surprised if Atera sometimes considers me a "pain in the ass" ;-) haha. By being critical and persistently highlighting issues, we've seen positive changes over the past year. Several bugs have been fixed, certain functionalities improved,…
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Is anyone using Xero? How is it?
We are looking for an alternative to Quickbooks online. It's awful. Any advice you can provide would be greatly appreciated.
