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Ever made an IT mistake that stopped time?
We’re talking about that moment — when everything grinds to a halt, palms get sweaty, and you realize business can't go on until it's fixed. Whether it was a single click that took down the whole network or a "quick fix" that broke everything, we've all been there. Got an epic story that froze the office in place? Share it…
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AI Copilot Just Leveled Up! Smarter. Faster. More intuitive than ever.
Atera’s AI Copilot is breaking free from devices and tickets—bringing real-time insights wherever you need them! What’s new? Account intelligence—Copilot now analyzes your entire account for trends & insights. Chat history—Manage multiple conversations and pick up where you left off. Image analysis—Upload screenshots, and…
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🚀 Copilot Power Users? Share your insight get rewarded! 🚀
Are you an active AI Copilot user? Have you mastered the best ways to get value from it? Now’s your chance to share your insights, help fellow users level up, and get rewarded for your contributions! Drop your best tips, workflows, or unique use cases in the comments. Whether it’s a game-changing automation, a time-saving…
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Onboarding New Technicians? Start Here! 🚀
Bringing new technicians up to speed can feel like a challenge, but we’ve got you covered! Whether they need to master Atera’s ticketing system or get a full onboarding walkthrough, these two resources will help them hit the ground running: 💡 Onboarding for Corporate IT – A step-by-step session covering the essentials for…
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Your review—your reward! Earn $25 for Sharing your Atera experience! 💸🚀
Last year we offered an exciting opportunity for you to share your experience with Atera and get rewarded for doing so, and we’re bringing it back! This is your chance to participate in our collaboration with a top-tier review platform and earn rewards in just a few easy steps. How It Works: Use this referral link to leave…
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🚀 New filtering options in the Devices page: OS Edition & OS Version!
Is QoL Mondays becoming a thing?! Here's another small increment of improvement update! Filtering is key to efficient device management. Whether you're identifying outdated OS versions, ensuring compliance, or rolling out updates to specific machines, we've added two new filtering options to the Devices page to help you…
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🚨 Today’s the day! 🚨Community town hall
Our AI Copilot Community town hall is happening TODAY at 12 PM EST! 🎉 Don’t miss this exclusive live session with Atera’s CTO & co-founder, Oshri Moyal, and Community Manager, Gil Givoni (AKA Gilgi) AKA meeeee. What’s in store? 💡 A firsthand look at the future of Agentic AI IT automation 📊 The latest AI Copilot features,…
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Reminder - Community Town Hall coming up and other great webinars!
IMO the Community Town Hall featuring CTO and cofounder Oshri Moyal is the most exciting one of the lot, but there are actually several live sessions coming up for you to learn and enjoy from! Sign up today and see you Thursday! https://www.atera.com/webinars/
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Splashtop Premium—Now on mobile! 🤳
Good news, to those working on the go, which is everybody these days 😂 If you've been using Splashtop Premium but wished you could access it from your mobile device—your wait is almost over! First let’s refresh a bit… The 3 key benefits of Splashtop Premium Boost efficiency with multi-monitor access, Enhance collaboration…
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Stay ahead of threats with Atera’s Patch Management Dashboard
Your IT environment is constantly evolving, and keeping it secure means staying on top of patch deployments. That’s where Atera’s Patch Management Dashboard comes in—giving you a quick, clear view of your patching status, failed installations, and the severity of vulnerabilities. Let’s dive into two key dashboard elements…
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I want to log user activity
Can I use Atera to report on user activity on a PC? Use of applications, use of browser(s), email search and surfing, logon and logout? Is there a report / graph showing user activity? Can I do keylogging? Thank you.
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Tool distribute via Scripts - results in path not found
Hello guys, i wrote a very simple batch script to start an exe with some specific install parameters. The exe is located on a network drive were everyone has access to. The network drive is mapped by our group policies on every client and server. When i start my "script" (two lines of batch code😂) on a client, then the…
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get /api/v3/agents/{agentId}
Hi, Maybe a bit of a niche one, but I'm using the API call get /api/v3/agents/{agentId} to retrieve various details from my agents which I store locally - this includes the collection of MAC addresses associated with the device. I want to launch Splashtop (I have a separate subscription). To do this requires passing the…
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Atera, SQL, Other Software Updated Unknowingly
Hi Forum Crew, Edit: Maybe this is actually a software inventory task running. I'm not sure if its Atera doing the inventory task or not though. Perhaps the rest of my post can elaborate more. I don't think an actual update was happening. Hunting down a mystery at the moment and wanted to see if anyone shared a similar…
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Send Email Notifications to Technicians when New Ticket is created
I am trying to figure out how to send email notifications to technicians, when a new ticket is created. We would also like to send the email notifications when a ticket is updated, as well, if that is possible. The more critical, though, is the new ticket email notification. I have been looking in the 'ticket automation…
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Deploying software
If your thinking of subscribing here is a possible weakness to consider Trying to set up quickly some software on 30 laptops deploying chrome audacity reader no go to many requests etc so cannot be done which surprises me for a bit of software that's supposed to make our life easier. So just remember this before buying I…
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Does Atera support and keep LAPS for all stations?
I wonder if Atera has the function to monitor/register and change LAPS on all stations? i came from Lansweeper environment and Lansweeper has that function. Thanks,
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need a threshold to run when a certain process is running
we have moved away from malwarebytes. and webroot. their dashboard is hopless at removing systems from their dashboard, so I have opted for a nuke approach So, what I am looking for is the ability to set a threshhold that does the following: If a process IS running say MBAMService.exe then run a script to try and…
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🍎 Unlock script-based capabilities for Mac devices!
Big news for Mac users! 🍎 You can now leverage script-based custom fields and script-based threshold monitoring on Mac devices—just like you've been able to on Windows. This means more flexibility, automation, and control over your IT environment! What's new? ✅ Script-based custom fields – Create custom fields that…
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Splashtop not working on Windows Server 2025 Domain Controller
I'm unable to access a new server we just put into production. After rebooting the server for the first time, Splashtop stops working. I thought we had a larger issue so I reinstalled the Operating System. Same issue after reinstall. After the first reboot, Splashtop no longer functions. Does anyone know of a fix for this?…
