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Transition to the new Agent Page on January 14th
Hey everyone, We recently sent an email to customers that had the old Agent Page view, I added the relevant links to the KB article to learn more from the documentation so you can benefit more from the new features: We’re writing to let you know that the old Agent Page will be deprecated on January 14th, 2025, and only the…
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A look back at this week’s town hall: Thanks for joining us!
We’re thrilled to have hosted you for this week’s town hall event! The live energy was exhilarating, and preparing for it was a real pleasure. Your participation, thoughtful engagement, and high-quality questions left a lasting impression on all of us. It’s crystal clear that you know exactly what you want to see next and…
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🛍️ Black Friday Alert: Score Big with Atera Swag! 🛍️
Black Friday deals are here! Whether you’re looking to rep your favorite IT management platform or surprise the tech pro in your life, Atera’s Swag Store has you covered.For one week only, enjoy: 💥 20% OFF everything in the Swag Store 🗓️ When? November 25th – December 2nd 🎟️ How? Use code: PINKFRIDAY at checkout! From…
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Turbocharge the power of remote access with Splashtop Premium 💦🔝
We’re thrilled to introduce Splashtop Premium, a game-changing upgrade for your remote access experience. Splashtop Premium is designed to optimize your workflows, enhance collaboration, and give you unparalleled control—all packed and integrated directly into Atera’s all-in-one platform, creating a seamless experience.…
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Discover the all-new Reports page: Unlock actionable insights like never before!
We’re thrilled to unveil Atera’s revamped Reports page, designed to supercharge your productivity and empower you with data-driven decisions. With an intuitive navigation system, an array of powerful reports, and a reimagined user experience, this update is here to redefine how you manage and analyze your operations.…
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Introducing Atera's new Patch Management Dashboard: Your single-pane solution for managing complianc
Get ready to simplify and strengthen your patch management with Atera’s latest innovation—the Patch Management Dashboard! This powerful tool brings you real-time insights into patch compliance and helps mitigate vulnerabilities with just a few clicks, giving you centralized control over device security and patch updates.…
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🚀 Join Us for Atera’s First Community Town Hall! 🌐
We’re thrilled to roll out the red carpet for our very first Community Town Hall! 🎉 This is an exclusive online event where you, our valued community members, can connect with the minds behind Atera and hear about the exciting new features on the horizon for 2025! Hosted by: Gilgi (that's me!), your dedicated community…
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ProTips --Transform your Atera ticketing experience!
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App Center updates! 🛍️
This feature update will cover the latest batch of App Center improvements, as we add more integrations to Atera, we're also ensuring the overview and information is communicated clearly, so you can make informed decision which apps to use to round up your IT operations for your costum all-in-one solution. Auto-Deployment…
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🤖 The new chatbot is after for your opinions! 🗣️
At Atera, we're constantly listening to your feedback, and it's what drives our improvements. This time, we’re eager to hear your thoughts on the new chatbot! Have you had a chance to try it out? Share your experiences, insights, and any suggestions to help us make it even better. Your feedback is crucial to fine-tuning…
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Issues with Google Chrome not loading pages
My company has been experiencing issues for a few weeks with loading webpages in Chrome, and now even sometimes in Edge. I have seen elsewhere that disabling the preloading feature in Chrome can help. I have even cleared cache, cookies, reinstalling the browser, etc. but nothing seems to help. Is anyone else experiencing…
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SNMP Timeticks auto convert to days, hours, minute, seconds
Currently, Atera on SNMP OIDs Uptime show a timetick value. Is there a way for Atera SNMP monitor to convert timeticks to days, hours, minute, seconds
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Get deeper insights with Atera’s App Center
We’re committed to deepening App Center integrations to deliver more value to customers using our App Center products. Our latest updates bring enhanced reporting and insights to help you manage usage and installations with ease. What’s new? Usage dashboard: Get a detailed breakdown of app usage by customer, site, and…
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Automating End-User Device Provisioning with IT Automation Profiles
Hi Atera Community, I hope you're doing well! I’m reaching out to learn from the community's collective experience as I work on automating key repetitive tasks in our IT operations to streamline end-user device provisioning. Our process involves the following steps: Reinstall or Format (for used devices), or Set Up as New…
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Guide: Deploy Microsoft Defender using Atera.
Hi, We have a customer that does not have Configuration Manager and no Intune. I was tasked to Deploy Microsoft defender to all customer machines ~20 (including 1 server) Microsoft states that this method is not suitable for deployments of over 10 or more devices, i had not issues. After applying Defender P1 licenses to…
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Looking for Atera's Best Practices for Effective Remote Monitoring and Management (RMM)
Hello Everyone, I’ve been using Atera for a while now and I’m really impressed with its capabilities, but I’m looking to optimize my workflow even further. Specifically, I’m hoping to gather some insights from experienced users on the best practices for utilizing Atera's Remote Monitoring and Management (RMM) features. I…
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MDR for very small operation
Hello, I am an independent consultant. I current use Atera for managing my clients and webroot as a security agent. I am seeing if there are other small one man operations who have dived into looking at something a little more than just an AV. Just wanting something capable of a little more than just a traditional AV but…
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Priority Matrix
ITIL Priority Matrix: How to Use it for Incident, Problem, Service Request, and Change Management How do you use Priority and Impact in your SLA in Atera? The SLA is based on Impact as I understand it, and the impact types cannot be edited. I would like to use an Priority Matrix where both urgency and impact set the…
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Feature need for security compliance: Force webroot install on all Customer devices.
I have more and more customers purchasing cyber security insurance which often comes with compliance requirements such as patch management and antivirus (or same with HIPAA, PCI/DSS) - exactly what Atera provides… But it does not work. Feature requirement: Customer level Automation or something to check antivirus status as…
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Every course on $5.99 only - Black Friday Sale
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