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Top10 Automation Rules!
It's another TipTuesday, this time two of our customer success managers share the very best of them all! Which ones are we missing? Share below!
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📢 Sneak peek feature alert: Chain email replies to ticket threads!
I’m once again sharing a sneak peek into an upcoming feature that is currently in beta–it’s a QoL ticketing-related change in email ticketing, which means this is great for those of you who are utilizing the Atera helpdesk. Ticket threads: No more scattered email responses! One of the pains we heard from you was that each…
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Updated MSP subscription prices! 🎉
We’ve got some pricing news you’ll actually love! Atera is lowering prices on a couple of monthly MSP subscription plans. That means more savings and more room to grow your business. These reductions will take effect with the next billing cycle. Here's the updated pricing by plan: Pro | Monthly - $159 → $139 Growth |…
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Atera’s 2025 Q1 Roadmap is live: Check out what’s coming!
We’re excited to announce that our Product Roadmap has been updated for the first quarter of 2025! You can now review the upcoming features and enhancements that we have planned. I’m personally excited to share that it includes solutions for several popular community requests and discussions we held here such as: Windows…
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Optimize the full potential of Atera's AI Copilot!
Your AI Copilot is only as strong as its setup! By optimizing your Copilot, you can enhance efficiency, streamline troubleshooting, and provide end users with accurate, personalized support. Let's explore the key areas to focus on for maximum impact. 1. Strengthen the AI Copilot Knowledge Base Your Knowledge Base (KBA) is…
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🔐 Enhanced logout behavior: Boosting your security!
Today’s update covers a small but important security feature that is currently being evaluated in beta, and I’m delighted to share a sneak peak of it with you: We’re constantly improving to keep your data safe, and that’s why we’re excited to introduce an enhanced logout behavior feature, which offers a smarter, more…
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📌 Introducing Pinned Details: Your key info prioritized
We’re thrilled to announce the arrival of the Pinned Details feature! This QoL update is here to prioritize the information that matters to you most. With pinned details, you can pin your most important fields to the top of your Customer and Site pages. Whether it’s a website link, phone number, or even a custom field…
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Meet AI Copilot 2.5: Smarter, faster, better
Say hello to AI Copilot 2.5—your ultimate IT companion designed to save time, streamline workflows, and deliver exceptional results. With innovative features like image analysis, multi-chat, insights on demand, smart device filtering, and intuitive script enhancements, Atera is the first IT management platform to introduce…
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👋 Chat feature depreciation
You may have received an email already (worth marking the success@atera.com ‘not spam’), and I wanted to ensure you’re updated, here is the message sent: We’re writing to inform you that the Chat feature in Atera will be deprecated on March 1st, 2025. After this date, the feature will no longer be available. We’re working…
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What is agentic AI? Takeaways from NVIDIA's Keynote from CES 2025
You already know agentic AI through Atera’s game-changing AI Copilot. At CES, this groundbreaking concept stole the spotlight in one of the event’s most exciting talks. Here are the key takeaways showcasing how agentic AI is reshaping IT and its vast potential for our industry. But first - a reminder that there is an…
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Bitdefender second user
Anyone got any idea how to create a second admin user in Bitdefender?
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Atera's February AI live Sessions
Ready to streamline issue resolution, maximize productivity, and keep employees happier than ever? Join our live #AgenticAI sessions this February to see Atera’s AI Copilot in action! 💡 Learn how to seamlessly integrate AI into your daily IT operations ⚡ Boost productivity with smart automations & instant insights 🤖 Learn…
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Ticket Checklists
I have a client that has a significant employee churn. Both onboarding and termination process require a multiple step process. I'm looking to creak a ticket checklist so that nothing gets missed by my techs. Any thoughts about ways to approach this in Atera?
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Recommendation for your Event Viewer
When a computer technician looks at the Event Viewer, they're quickly scrolling through the 1,000's of entries looking anything RED. White and Yellow, don't care, we look RED. Using the Atera Event Viewer, we have to look at every single event looking for the Error. Will you please consider updating your website? Please…
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Starting to learn Atera
Hello Everyone, I am starting to learn Atera. Therefore, I started from the first webinar on the 11 page, therefore need some guidance to learn fast and understand more about atera. Looking forward to hear from you all. Thanks, Rahul:)
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Foxit editor silent installation
Hello Anyone have had success to install Foxit Editor with a script? I have tried many things including this but it is never installing… msiexec /i "FoxitPDFEditor.msi" /quiet /norestart
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linux reporting?
we run this massive service on linux for Atera to report back. does it even report memory usage? disk usage? this is not super hard to do?
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Notify System updates
Hello there, I'm pretty new on Atera, I use it to manage and monitor customers servers and computers. I want to notify us with a mail but I can't find anywhere to do it without script. Is someone has even do that ? Thanks.
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Rogue agent installs ?
We've seen a flurry of unknown agent devices come into our client's Atera companies recently. Does anyone else experience this ? Today's machine was called "CELESTE" and yesterday we had "GEORGE" arrive, both of which were apparently from USA IP addresses.
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Fix the snooze alerts function
It does not work. Example: Device alert for disk space kicks in and we get an alert. I snooze that alert to lets say 1 week, but I will see the alert come back long before a week. Its almost like if the disk space changes at all it will trigger again, regardless if the change is still way above the set threshold. Its very…
