Filter devices that have no user assigned

jasonf
jasonf Member Posts: 1 ✭
in Read before posting

New to Atera. One quick question if anybody can help. How do I filter devices that have no user being assigned so that I can make sure each company device has a responsible person? Thanks.

Comments

  • gilgi
    gilgi Administrator, Moderator, Internal Posts: 378 admin

    Sry for the late response — I wanted to make sure of this with a couple of colleagues.

    Bad news first - it's not possible to filter for unassigned.
    But… there is a workaround for new devices to make sure they are assigned to a user - When the Helpdesk Agent is activated on a device, it checks for an existing contact assignment. If the device is unassigned and the user is connected via Azure Active Directory or a local Domain Controller, the agent automatically retrieves and uses the user's email and name to either create and assign a new contact within Atera, or link to an existing contact.

    While I collect this sort of feedback and product gaps, I encourage you to also open this up as a feature request in our Uservoice portal.

    https://atera.uservoice.com/forums/936306-ideas-and-feedback

Topics