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We have over 100K tickets in our system that we need to get rid of, and I'm not really that good at making scripts - does anyone have one I can use?
Hey all, thanks to @gilgi the ticketing tray has been made available in more languages including german! :-) Yeha! While testing the new functionality I discovered that my ticketing tray was often not available/visible on many clients which was the reason I contacted support. This seems to be a known issue and the support…
Hi All, I have been asked by a customer regarding getting a Pen Test/Vulnerability scan report. My customer has a clinet who is asking if they have a recent report, in order for them to agree to do business with. Have any of you been asked for this, and what software / format do you use ? Thanks Nick
I find it tedious
We were notified by our Bank in the recent past that two attempts were made to access our primary account. Each time we had to change our cards. As a result, we keep very little money in the account which, sometimes causes scheduled payments to bounce. In all other cases, the fix is simple, the recipient has a documented…
Hello, I know you can see recent scripts that have been executed and in which machines on recent processes. However, I need to know if there's a way I can export or run a report on the machines that got this script executed on them to know which machines are still needing the script. Sometimes some devices are offline and…
Hello! Is there a way to automagically turn off Availability Monitoring when a scheduled reboot is set to run? We have a weekly reboot schedule and we get "Machine Status Unknown" Alerts when that executes.
Hi, we are a new Atera customer and wondered, that we did not find anything about LAPS in the forum or script library. BTW: it would be helpful to share scripts where you can define variables for critical information. Like the API key. So that the key is not written in plain in the script and only referring to the on in…
For a long time now I have been wanting to use Linux my main OS, but I haven't been able to find a way to remote into other desktops THROUGH Atera while on Linux. My flavor of choice is Zorin OS 16, which is based from Ubuntu 20.04 I believe. I have been able to install Splashtop RMM, but everytime I try remoting into…
Looking to create a custom ticket field that lets a user select multiple options. In this case it's AD groups i.e Software, Engineering etc. which would then save to an array, to be called by a powershell script that creates a user and adds them to the selected groups. Any chance of this happening?
Exciting news for your bookkeeping! We’ve simplified your billing experience with the Atera App Center invoice breakdown by customer, Built to empower your business with effortless customer billing and bold, strategic monetization decisions Starting this week, for each invoice, you'll be able to download a detailed…
Is the review campaign for Atera is still active on G2? Because I have received a review link that says $25 for each review, want to validate the same.
Hello Everyone, I'm new to both Atera and this forum and would like to know some thoughts on which application to use for remote access strictly from helpdesk to client? Any feedback would be greatly appreciated. Thanks,
Does anyone else think that Atera can be excessively noisy when it comes to alerts? The main source of the noise is when disk or CPU reaches thresholds and then fluctuates either side of the threshold. That can generate 10's of alerts per day for that device. The issue became much worse when thresholds went to 2 decimal…
Hey everyone! We know that team members come and go, and offboarding can be a challenge, especially when it comes to ensuring that tickets and clients are smoothly transitioned. That's why we've made some significant improvements to the "Disable Technician" feature! Thanks to a great suggestion from one of our community…
You've asked for this, and our product and development teams have been inspired by your interest in Atera's priorities and plans. We believe in transparency and commitment to our community. Without further ado, we're thrilled to introduce our brand-new product roadmap board! The roadmap will be updated monthly, while new…
I had a sync with my team’s content writer in which she shared the discussion points of an upcoming webinar and I think you’ll be just as excited about it as I am! Driving org. excellence: IT Insights with Temco will spotlight Marco Gozun, Senior IT Manager at Home Depot’s Temco Logistics. Marco is a long-time customer of…
Update - the issue was resolved! — Hey everyone, I wanted to let you know that we're fully aware of the issue with the AnyDesk integration, specifically the broken download link. We've got you covered with a workaround. You can easily download the installer following the instructions from the following Knowledge Base…
We’re hosting a webinar for our Latin American IT experts! The event will be conducted in Spanish, with Portuguese and English subtitles available during the webinar 🙂 When: Thursday, September 12th (9 AM MX, 10 AM COL/PE/EC, 11 AM CH/RD/PY, 12 PM ARG/Brazil) In this cutting-edge webinar, you'll discover: * Unified IT…
@adip our fantastic social media manager is back with her most excellent #tiptuesday series in our LinkedIn page! This week, our CSM star Andrew shared some useful scripting tips! So, did you know about this option? What tips would you like to see in the future?
Introducing powerful new tools to elevate your remote support experience with Atera! With our seamless Splashtop integration, you can provide instant, secure remote support for your customers, no matter where they are. 🏖️ Connect to remote computers effortlessly, access critical files and applications, and resolve…
Edit: As of Aug 7th, 2024 this opportunity is no longer available. We thank all participants! As community members, you know what Atera does best and how it helps manage IT work, with Atera’s all-in-one solution. We’re seeking community members (you!) to share your unique experiences and how Atera specifically helps you…
Hi Atera Community, We value the way you support and encourage one another — it's inspiring! We’re always looking for more ways to celebrate YOU and your contributions. That's why we are introducing a new Rewards program based on your feedback and all you’ve accomplished. As you engage within the community, you will have…
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In this webinar you’ll learn about: En este webinar aprenderás sobre: Cómo la plataforma de Atera puede centralizar y simplificar todas tus operaciones de TI, desde la gestión de tickets y el help desk hasta el monitoreo de red y la administración de activos. Cómo la inteligencia artificial (AI) integrada en Atera puede…
In this webinar you’ll learn about: Emerging trends and evolving roles in the NA IT landscape Key strategies and practical advice for IT management excellence The essential tech toolkit for staying ahead of the curve How the Temco team uses Atera in their day-to-day operations Live Q&A Join us for an insightful webinar…
In this webinar you’ll learn about: Scan networks effortlessly to uncover vulnerabilities and new devices Create a comprehensive inventory of all connected devices Set up alerts for unmonitored devices, offline scanning agents, and more Join our Network Discovery walkthrough webinar to see how to effortlessly mitigate…
