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I am trying to figure out how to send email notifications to technicians, when a new ticket is created. We would also like to send the email notifications when a ticket is updated, as well, if that is possible. The more critical, though, is the new ticket email notification. I have been looking in the 'ticket automation…
Team, I have an Automation set-up to install the 24H2 update. It appears that the update downloads and then it also appears that its been triggered to install on reboot. However, after rebooting the computer, it still fails to apply the patch. There are no error logs and the device does not even attempt to finalize the…
I am trying to run a simple two line bat file. Atera support tells me that it can't be run becuase the logged in user is not an Admin user on the device. Is this true? Atera scripting only works when the user is an admin account? Example bat file: @echo off "C:\Program Files\PROGRAM\uninstall.exe" /S
I tested system restore point feature when patching and the report lied to me about creating the restore point. It would appear the Restore Point is created however on the machine the System Protection is not already enabled on the machine it will not create it. The problem I have is that Atera says it successfully created…
Hello Community, how do you handle Windows upgrades? For example, upgrading to Windows 11 24H2. Currently, I’m facing an issue (I tried it through automation) where users are logged off and the system restarts without any warning. This is quite inconvenient. How do you manage this?
I'm unable to access a new server we just put into production. After rebooting the server for the first time, Splashtop stops working. I thought we had a larger issue so I reinstalled the Operating System. Same issue after reinstall. After the first reboot, Splashtop no longer functions. Does anyone know of a fix for this?…
Can I use Atera to report on user activity on a PC? Use of applications, use of browser(s), email search and surfing, logon and logout? Is there a report / graph showing user activity? Can I do keylogging? Thank you.
Hello guys, i wrote a very simple batch script to start an exe with some specific install parameters. The exe is located on a network drive were everyone has access to. The network drive is mapped by our group policies on every client and server. When i start my "script" (two lines of batch code😂) on a client, then the…
we have moved away from malwarebytes. and webroot. their dashboard is hopless at removing systems from their dashboard, so I have opted for a nuke approach So, what I am looking for is the ability to set a threshhold that does the following: If a process IS running say MBAMService.exe then run a script to try and…
Hi, Maybe a bit of a niche one, but I'm using the API call get /api/v3/agents/{agentId} to retrieve various details from my agents which I store locally - this includes the collection of MAC addresses associated with the device. I want to launch Splashtop (I have a separate subscription). To do this requires passing the…
We’re talking about that moment — when everything grinds to a halt, palms get sweaty, and you realize business can't go on until it's fixed. Whether it was a single click that took down the whole network or a "quick fix" that broke everything, we've all been there. Got an epic story that froze the office in place? Share it…
You may have received an email already (worth marking the success@atera.com ‘not spam’), and I wanted to ensure you’re updated, here is the message sent: We’re writing to inform you that the Chat feature in Atera will be deprecated on March 1st, 2025. After this date, the feature will no longer be available. We’re working…
Atera’s AI Copilot is breaking free from devices and tickets—bringing real-time insights wherever you need them! What’s new? Account intelligence—Copilot now analyzes your entire account for trends & insights. Chat history—Manage multiple conversations and pick up where you left off. Image analysis—Upload screenshots, and…
Are you an active AI Copilot user? Have you mastered the best ways to get value from it? Now’s your chance to share your insights, help fellow users level up, and get rewarded for your contributions! Drop your best tips, workflows, or unique use cases in the comments. Whether it’s a game-changing automation, a time-saving…
Your IT environment is constantly evolving, and keeping it secure means staying on top of patch deployments. That’s where Atera’s Patch Management Dashboard comes in—giving you a quick, clear view of your patching status, failed installations, and the severity of vulnerabilities. Let’s dive into two key dashboard elements…
Bringing new technicians up to speed can feel like a challenge, but we’ve got you covered! Whether they need to master Atera’s ticketing system or get a full onboarding walkthrough, these two resources will help them hit the ground running: 💡 Onboarding for Corporate IT – A step-by-step session covering the essentials for…
Last year we offered an exciting opportunity for you to share your experience with Atera and get rewarded for doing so, and we’re bringing it back! This is your chance to participate in our collaboration with a top-tier review platform and earn rewards in just a few easy steps. How It Works: Use this referral link to leave…
Is QoL Mondays becoming a thing?! Here's another small increment of improvement update! Filtering is key to efficient device management. Whether you're identifying outdated OS versions, ensuring compliance, or rolling out updates to specific machines, we've added two new filtering options to the Devices page to help you…
Our AI Copilot Community town hall is happening TODAY at 12 PM EST! 🎉 Don’t miss this exclusive live session with Atera’s CTO & co-founder, Oshri Moyal, and Community Manager, Gil Givoni (AKA Gilgi) AKA meeeee. What’s in store? 💡 A firsthand look at the future of Agentic AI IT automation 📊 The latest AI Copilot features,…
Good news, to those working on the go, which is everybody these days 😂 If you've been using Splashtop Premium but wished you could access it from your mobile device—your wait is almost over! First let’s refresh a bit… The 3 key benefits of Splashtop Premium Boost efficiency with multi-monitor access, Enhance collaboration…
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