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It's another TipTuesday, this time two of our customer success managers share the very best of them all! Which ones are we missing? Share below!
Hello Everyone, I am starting to learn Atera. Therefore, I started from the first webinar on the 11 page, therefore need some guidance to learn fast and understand more about atera. Looking forward to hear from you all. Thanks, Rahul:)
It does not work. Example: Device alert for disk space kicks in and we get an alert. I snooze that alert to lets say 1 week, but I will see the alert come back long before a week. Its almost like if the disk space changes at all it will trigger again, regardless if the change is still way above the set threshold. Its very…
All I see now when I log in is white space and text thats all scrunched up. Columns that cannot be modified to see more information, iFrames like its the 1990's that cause scrolling issues. A Metrics chart that looks 20 years older than what we had before. Tabs that we now have to click thru to find information that we…
The issue that I am having is that the devices that are on Atera will randomly disconnect from the service and cause the devices to show as Offline. When they are offline, I am unable to connect through splashtop and stuff like that. For some extra info, this happens to devices randomly. They aren't disconnecting from the…
When a computer technician looks at the Event Viewer, they're quickly scrolling through the 1,000's of entries looking anything RED. White and Yellow, don't care, we look RED. Using the Atera Event Viewer, we have to look at every single event looking for the Error. Will you please consider updating your website? Please…
I have a client that has a significant employee churn. Both onboarding and termination process require a multiple step process. I'm looking to creak a ticket checklist so that nothing gets missed by my techs. Any thoughts about ways to approach this in Atera?
Is there a way to detect what software is running on desktops?
I’m once again sharing a sneak peek into an upcoming feature that is currently in beta–it’s a QoL ticketing-related change in email ticketing, which means this is great for those of you who are utilizing the Atera helpdesk. Ticket threads: No more scattered email responses! One of the pains we heard from you was that each…
Edit: I see I have put this in the wrong discussion topic ::DOH:: If an Admin would kindly move it for me :) Good morning all We have just found an issue whereby Microsoft 365 default malware policy is quarantining emails we send that contain the link created for Agent Installers. We can release our end but in turn this is…
Hello Anyone have had success to install Foxit Editor with a script? I have tried many things including this but it is never installing… msiexec /i "FoxitPDFEditor.msi" /quiet /norestart
Hello there, I'm pretty new on Atera, I use it to manage and monitor customers servers and computers. I want to notify us with a mail but I can't find anywhere to do it without script. Is someone has even do that ? Thanks.
we run this massive service on linux for Atera to report back. does it even report memory usage? disk usage? this is not super hard to do?
We’ve got some pricing news you’ll actually love! Atera is lowering prices on a couple of monthly MSP subscription plans. That means more savings and more room to grow your business. These reductions will take effect with the next billing cycle. Here's the updated pricing by plan: Pro | Monthly - $159 → $139 Growth |…
We’re excited to announce that our Product Roadmap has been updated for the first quarter of 2025! You can now review the upcoming features and enhancements that we have planned. I’m personally excited to share that it includes solutions for several popular community requests and discussions we held here such as: Windows…
We're always striving to provide solutions that keep up with your evolving needs, and with that in mind, we are thrilled to announce a new collaboration with GoTo, that will integrate the Miradore Mobile Device Management (MDM) solution with the Atera platform. This partnership means IT teams like yours will enjoy mobile…
You may have received an email already (worth marking the success@atera.com ‘not spam’), and I wanted to ensure you’re updated, here is the message sent: We’re writing to inform you that the Chat feature in Atera will be deprecated on March 1st, 2025. After this date, the feature will no longer be available. We’re working…
Your AI Copilot is only as strong as its setup! By optimizing your Copilot, you can enhance efficiency, streamline troubleshooting, and provide end users with accurate, personalized support. Let's explore the key areas to focus on for maximum impact. 1. Strengthen the AI Copilot Knowledge Base Your Knowledge Base (KBA) is…
Today’s update covers a small but important security feature that is currently being evaluated in beta, and I’m delighted to share a sneak peak of it with you: We’re constantly improving to keep your data safe, and that’s why we’re excited to introduce an enhanced logout behavior feature, which offers a smarter, more…
We’re thrilled to announce the arrival of the Pinned Details feature! This QoL update is here to prioritize the information that matters to you most. With pinned details, you can pin your most important fields to the top of your Customer and Site pages. Whether it’s a website link, phone number, or even a custom field…
Say hello to AI Copilot 2.5—your ultimate IT companion designed to save time, streamline workflows, and deliver exceptional results. With innovative features like image analysis, multi-chat, insights on demand, smart device filtering, and intuitive script enhancements, Atera is the first IT management platform to introduce…
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