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Hello Everyone, As a member of a small IT team, I oversee 150 endpoints on behalf of various clients. After using Atera for approximately six months, we've found it to be quite beneficial for remote management and monitoring. However, I believe we may not be making the most of all of its functions. I wanted to get in touch…
This is the support case I logged with Atera: Since Last week, Wake on LAN stopped working. It was working fine before and was used extensively. I initially thought it was punishment because of non-payment but it is still not working even after payment was made. This is affecting our business significantly. The reason I am…
We're always striving to provide solutions that keep up with your evolving needs, and with that in mind, we are thrilled to announce a new collaboration with GoTo, that will integrate the Miradore Mobile Device Management (MDM) solution with the Atera platform. This partnership means IT teams like yours will enjoy mobile…
Hello How do you monitor Veeam Backup & Replication backup jobs in Atera? This is to have an alert when a job is in error on a server? Thanks in advance for your help
Keeping software up to date is vital for security, performance, and usability. With Atera’s patch management, you gain full administrative control over patching—even for offline devices. That’s right, whether your devices are online or offline, Atera ensures no security vulnerability or bug goes unpatched. How does It…
Either I've invented a new supercomputer or Atera is mis-reporting something: The CPU Load 7,760.79% is greater than the threshold of 99.00% for 9.00 minutes. Top 3 processes triggering the alert: msedge: 0.77% CPU, SRAgent: 0.39% CPU and SRService: 0.39% CPU
Heya, There's a new webinar in town - Monthly innovation insights – where we welcome you to meet our new features! https://www.atera.com/webinars/monthly-innovation-0810/ This month was MASSIVE, and we've added and updated a wide range of features in RMM, PSA and AI areas, as well as some UI tinkering. I warmly recommend…
I'm testing out Atera to see if my ministry can use it for our purposes. I see that the software installation is done through Chocolatey. Is there a way to run a script through Atera that will look at what software was pre-installed on the computer and add the correct chocolatey packages? I'd love to have all the updates…
Efficiently manage work hours, holidays, and SLAs with Atera! I look forward to the holidays in order to refresh and recharge. For me, that’ll be during much of October, if only my SLA’s wouldn’t be impacted by this...🤔 If you’re using Atera, you have that solved for you with the new Holidays SLA feature! On a more serious…
Hi all !! So, now on SuperPower (MSP) or Enterprise (ITD) we are able to use scripts to upload informations into custom fields on agents. I offer you my powershell script (not perfect, but very usefull) to check every monitors on a computer. It will upload informations like "Ecran 2 Samsung C27F390 - S/N: XXXXXXX - HDMI -…
Another month, another set of takeaways, last month was focused on Powershell - this month system checks were on high demand, with two significant posts. 1. How to Check System Uptime on Windows System uptime is crucial for diagnosing performance issues and ensuring your machine runs efficiently. This article highlights…
Are you looking to boost your team's efficiency and keep ticket management under control? With Atera’s technician groups feature, you can easily organize technicians, streamline ticket assignments, and ensure that your team stays focused on top priorities! By assigning tickets to groups, you can create a more organized…
We are using Relations to associate users to computers, which is particularly helpful for our Counter Computer (retail environment), as they are shared by multiple people, but we utilize a common logon to ensure hardware/software configurations remain functional (printers, credit card terminals, etc.). However, the…
Tired of manually dealing with system issues like high memory usage? With Atera’s self-healing scripts, you can automate fixes the moment thresholds are exceeded! 🔧 Learn more about this time-saving feature in this week's #TipTuesday from our onboarding manager Bill Frankel ⬇||
I am currently using SaaSAlerts and they have the ability to integrate into many PSA platforms such as CW, Kaseya, even Syncro, however, they stated to me that in order to integrate to Atera via the Api, Atera wants them to pay. They stated other platforms allow the api to connect without issue and Atera is the only one…
A new mobile version is now available in both Google Play and App Store that fixes several error and bugs. If you don't have auto-updates turned on, make sure to head over, to update manually. The new version includes the following fixes 🛠️ Xero rates correctly syncs from web to mobile application Splashtop connection…
Hey everyone! New badges are being added every month to keep our community vibrant and reward your awesome participation. Whether you’re sharing your latest insights or helping out a fellow member, there’s always a new milestone to aim for! I want to take a moment to encourage everyone to take part in discussions and share…
As you very well know, in IT, staying ahead means working smarter, not harder. That’s why we’re highlighting the top three Atera blog posts that have captured our readers’ attention in August. These posts offer practical tips on optimizing IT processes, harnessing automation, and unlocking the full potential of your tools.…
Exciting news for your bookkeeping! We’ve simplified your billing experience with the Atera App Center invoice breakdown by customer, Built to empower your business with effortless customer billing and bold, strategic monetization decisions Starting this week, for each invoice, you'll be able to download a detailed…
Hey everyone! We know that team members come and go, and offboarding can be a challenge, especially when it comes to ensuring that tickets and clients are smoothly transitioned. That's why we've made some significant improvements to the "Disable Technician" feature! Thanks to a great suggestion from one of our community…
You've asked for this, and our product and development teams have been inspired by your interest in Atera's priorities and plans. We believe in transparency and commitment to our community. Without further ado, we're thrilled to introduce our brand-new product roadmap board! The roadmap will be updated monthly, while new…
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In this webinar you’ll learn about: How to take advantage of mighty real-time monitoring and alerts Atera’s remote access integrations Next-level IT automations to elevate your workflow And more! Atera’s powerful remote monitoring and management (RMM) platform offers full visibility and control to upgrade your IT…
In this webinar you’ll learn about: In this webinar, you'll learn how to: Maximize efficiency with Atera's powerful ticketing system Enhance collaboration and communication through streamlined ticketing Automate processes to save time and increase productivity Join us to uncover the transformative capabilities of Atera's…
