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Hi, Maybe a bit of a niche one, but I'm using the API call get /api/v3/agents/{agentId} to retrieve various details from my agents which I store locally - this includes the collection of MAC addresses associated with the device. I want to launch Splashtop (I have a separate subscription). To do this requires passing the…
Hi Forum Crew, Edit: Maybe this is actually a software inventory task running. I'm not sure if its Atera doing the inventory task or not though. Perhaps the rest of my post can elaborate more. I don't think an actual update was happening. Hunting down a mystery at the moment and wanted to see if anyone shared a similar…
It does not work. Example: Device alert for disk space kicks in and we get an alert. I snooze that alert to lets say 1 week, but I will see the alert come back long before a week. Its almost like if the disk space changes at all it will trigger again, regardless if the change is still way above the set threshold. Its very…
I tested system restore point feature when patching and the report lied to me about creating the restore point. It would appear the Restore Point is created however on the machine the System Protection is not already enabled on the machine it will not create it. The problem I have is that Atera says it successfully created…
Hey gang, We've been updated of a known issue from the Splashtop team. Thank you for reaching out to Splashtop Support. To provide more details, there is an ongoing issue with the Splashtop software crashing on macOS 15 and later due to a bug on Apple's side. Splashtop has confirmed that no changes were made on our end,…
Hello, we manage around 3,000 endpoints and I am curious to know about your approach for pushing Windows updates via Atera. Do you have a specific waiting time before pushing updates such as driver and software updates to Windows desktops? If so how do you do this in Atera How do you deploy updates to windows servers All…
I am trying to figure out how to send email notifications to technicians, when a new ticket is created. We would also like to send the email notifications when a ticket is updated, as well, if that is possible. The more critical, though, is the new ticket email notification. I have been looking in the 'ticket automation…
I wonder if Atera has the function to monitor/register and change LAPS on all stations? i came from Lansweeper environment and Lansweeper has that function. Thanks,
If your thinking of subscribing here is a possible weakness to consider Trying to set up quickly some software on 30 laptops deploying chrome audacity reader no go to many requests etc so cannot be done which surprises me for a bit of software that's supposed to make our life easier. So just remember this before buying I…
Patch Management For Linux Atera utilizes the APT (Advanced Package Tool) for Linux agents to retrieve and install OS updates on Linux devices. Presently, our Linux patch management tool supports Ubuntu 18 and Debian 11 (and above) distributions. APT comes pre-installed on Debian and Ubuntu distributions and Atera is…
we have moved away from malwarebytes. and webroot. their dashboard is hopless at removing systems from their dashboard, so I have opted for a nuke approach So, what I am looking for is the ability to set a threshhold that does the following: If a process IS running say MBAMService.exe then run a script to try and…
We’re talking about that moment — when everything grinds to a halt, palms get sweaty, and you realize business can't go on until it's fixed. Whether it was a single click that took down the whole network or a "quick fix" that broke everything, we've all been there. Got an epic story that froze the office in place? Share it…
You may have received an email already (worth marking the success@atera.com ‘not spam’), and I wanted to ensure you’re updated, here is the message sent: We’re writing to inform you that the Chat feature in Atera will be deprecated on March 1st, 2025. After this date, the feature will no longer be available. We’re working…
Atera’s AI Copilot is breaking free from devices and tickets—bringing real-time insights wherever you need them! What’s new? Account intelligence—Copilot now analyzes your entire account for trends & insights. Chat history—Manage multiple conversations and pick up where you left off. Image analysis—Upload screenshots, and…
Are you an active AI Copilot user? Have you mastered the best ways to get value from it? Now’s your chance to share your insights, help fellow users level up, and get rewarded for your contributions! Drop your best tips, workflows, or unique use cases in the comments. Whether it’s a game-changing automation, a time-saving…
Your IT environment is constantly evolving, and keeping it secure means staying on top of patch deployments. That’s where Atera’s Patch Management Dashboard comes in—giving you a quick, clear view of your patching status, failed installations, and the severity of vulnerabilities. Let’s dive into two key dashboard elements…
Bringing new technicians up to speed can feel like a challenge, but we’ve got you covered! Whether they need to master Atera’s ticketing system or get a full onboarding walkthrough, these two resources will help them hit the ground running: 💡 Onboarding for Corporate IT – A step-by-step session covering the essentials for…
Last year we offered an exciting opportunity for you to share your experience with Atera and get rewarded for doing so, and we’re bringing it back! This is your chance to participate in our collaboration with a top-tier review platform and earn rewards in just a few easy steps. How It Works: Use this referral link to leave…
Is QoL Mondays becoming a thing?! Here's another small increment of improvement update! Filtering is key to efficient device management. Whether you're identifying outdated OS versions, ensuring compliance, or rolling out updates to specific machines, we've added two new filtering options to the Devices page to help you…
Our AI Copilot Community town hall is happening TODAY at 12 PM EST! 🎉 Don’t miss this exclusive live session with Atera’s CTO & co-founder, Oshri Moyal, and Community Manager, Gil Givoni (AKA Gilgi) AKA meeeee. What’s in store? 💡 A firsthand look at the future of Agentic AI IT automation 📊 The latest AI Copilot features,…
Good news, to those working on the go, which is everybody these days 😂 If you've been using Splashtop Premium but wished you could access it from your mobile device—your wait is almost over! First let’s refresh a bit… The 3 key benefits of Splashtop Premium Boost efficiency with multi-monitor access, Enhance collaboration…
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