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Anyone familiar with my posts on Atera knows I can be quite critical. I wouldn't be surprised if Atera sometimes considers me a "pain in the ass" ;-) haha. By being critical and persistently highlighting issues, we've seen positive changes over the past year. Several bugs have been fixed, certain functionalities improved,…
Hi Atera Community, We value the way you support and encourage one another — it's inspiring! We’re always looking for more ways to celebrate YOU and your contributions. That's why we are introducing a new Rewards program based on your feedback and all you’ve accomplished. As you engage within the community, you will have…
Hello, At the time I was not able to find an Atera feature to delete duplicated agents (based on the device serial number) so I made a litle script I'm sharing it here for thoses who might need it (it's not perfect, I would be happy to receive feedbacks on it) (Please note that the script has only been tested on powershell…
For some reason, all my technicians are having issues with the dashboard for Tickets (Open and Pending) and Alerts are not updating. It looks good when you first log in but it takes way too long to update or it doesn't at all.
Hello, I was not able to find much on the subject so I'm posting here I'm currently trying to populate a custom field on my agent using the Atera API The field is named "Waranty coverage" it's a date field that will be containing the Waranty end date of the machine (I'm pulling the Waranty data from the Dell API). From the…
For all the Admins out there, what is the Quoting software that you use? What are the features and price? Does the software also have Contract signing capabilities? I am looking for a good modern solution.
We are deploying Atera in our environment. We have 100+ retail stores across the US, each with 2-20 employees. We were instructed to run in IT Department mode, but we do function somewhat similar to an MSP, with all the different locations we support. Anyone out there using Atera in a similar fashion? How did you setup…
Anyone else lost access to custom fields on the app for tickets?
Why in 2023 is Atera still want people to use HTTP? It would be great if we could at least use our own SSL certificate.
has anyone else experienced issues with software installs via atera/chocolatey google chrome being one of them, if chrome is in a bundle it borks anything after it. from what i gather Atera is aware of this
I had ESET installed on a device, and uninstalled it - I expected the status on the device agent page to remove ESET and replace it with Windows Defender. It has put Windows Defender alongside ESET, but ESET is still there. I reached out to support who advised me that it could take up to 2 weeks for this information to…
Anyone have this issue? We have recently upgraded a few servers to 2022. We have multiple individual product keys for each server. When I run a report in Atera, they only show as all B's with the exception of one server that came with 2022. Anyone ever seen this? When I look on the server itself, it displays the keys…
I use atera across 3 computers (two desktops - one in the office, one at home, and one laptop for when I'm out and about) and one smartphone.I find that it tends to force me to log in all the time. I can't recall when this started happening, must've been a year or something like that. This itself is not such a big deal.…
Hi Community - As the Holiday season approaches, we wanted to inform you about a temporary change in our support availability. Please note that there will be no live chat support during the following times: December 24th, 5:00pm EST - December 25th, 5:00pm EST December 31st, 5:00pm EST - January 1st, 5:00pm EST We want to…
I think there is a good deal of room for improvement in the mobile app as far as presenting useful information that a tech might need while on site. An example that came of earlier today is it would be great to get the bitlocker recovery key from the mobile app. It would also be nice to see usage and health information…
PLEASE NOTE: ALL WORLD TOUR EVENTS ARE POSTPONED — Hi Community! Atera is launching AI-powered IT, and I want to personally invite you to attend our upcoming World Tour in collaboration with Microsoft, where we will provide a closer look at our game-changing AI-powered IT (AIT) technology, and how it can supercharge IT…
Welcome to the Atera user community! We encourage our users to connect and network in the community forums. Let's get to know each other. Don't hesitate to introduce yourself below! Feel free to share as much as you'd like! You may want to include: Where you are located What you do for a living Hobbies Let's do this! Nina,…
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In this event you’ll learn about Top of mind questions from customers like you How users of Atera leverage the product Ways to save time and resources on repetitive tasks You've got IT questions - we've got IT answers! Join our expert Customer Success team for a Q&A session, as they give pro Atera users like you, all the…
Join us for our AIT Masterclass Series, a two-part webinar series designed to empower you with the knowledge and skills to harness the full potential of Atera's AI-powered IT (AIT) platform. Whether you're an AI enthusiast or just starting your journey, this series offers something for everyone! For the first session…
