Ticketing

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Send Email Notifications to Technicians when New Ticket is created
in Helpdesk
mmiyamotommiyamoto
0
21
mmiyamotommiyamoto
Comprehensive Notification and Escalation Features for Atera
in Got an idea?
tandersontanderson
1
49
randomusername893483randomusername893483
Merge Users
in Roadmap updates
LaurentPLaurentP
1
20
gilgigilgi
πŸ“’ Sneak peek feature alert: Chain email replies to ticket threads!
Announcement in Helpdesk
gilgigilgi
4
40
gilgigilgi
Ticket handling of CC's
in Helpdesk
djohnstondjohnston
0
17
djohnstondjohnston
Priority Matrix
in General
victor.nordstromvictor.nordstrom
0
19
victor.nordstromvictor.nordstrom
Assigned Groups
in Helpdesk
Billy BaruleBilly Barule
8
116
mbudkembudke
ProTips --Transform your Atera ticketing experience!
Announcement in Pro Tips
gilgigilgi
1
39
iectechbrianiectechbrian
scheduled tickets in a recurring cycle
in Helpdesk
baerbaer
0
3
baerbaer
Atera’s Helpdesk just got a major upgrade πŸ§‘β€πŸ’»πŸ› οΈπŸš€
in Helpdesk
gilgigilgi
0
64
gilgigilgi
Ticketing: Approval procedure with four eyes principle?
in Helpdesk
atera01atera01
0
17
atera01atera01
Introducing technician group management πŸ§‘β€πŸ’»πŸ§‘β€πŸ’»πŸ§‘β€πŸ’»
Announcement in Helpdesk
gilgigilgi
0
64
gilgigilgi
Does anyone use Automated ticket creation?
in Automations
jeremy.densmorejeremy.densmore
0
33
jeremy.densmorejeremy.densmore
Suppress ticket automation emails based on a filter?
in Helpdesk
dfletcherdfletcher
0
18
dfletcherdfletcher
Additions to API functionality
in Scripting and automations
jared.kovejared.kove
2
68
gilgigilgi
Scheduled tickets in chronological order
in Helpdesk
frank.pietersmafrank.pietersma
9
133
gilgigilgi
Multiple Ticket Forms
in Helpdesk
HamblettConsultancyHamblettConsultancy
0
35
HamblettConsultancyHamblettConsultancy
Atera don't reply to "Out of office" email
in General
phubertphubert
2
158
peterrflorespeterrflores
Updating contracts
in Helpdesk
rleikerrleiker
1
38
Sarah_from_AteraSarah_from_Atera
Working with Users Unwilling to Chat with the AI
in Helpdesk
iectechbrianiectechbrian
10
215
iectechbrianiectechbrian
Replies Not Sending Out of Atera
in General
ProtechtorProtechtor
12
404
ProtechtorProtechtor
Search through previous tickets
in Got an idea?
btolsonbtolson
1
89
amorrisamorris
Print/Export/Email Ticket Details
in Helpdesk
jstewartjstewart
6
765
angelo.ponziangelo.ponzi
General improvements
in Got an idea?
robin.nordlanderrobin.nordlander
4
96
jgerman3jgerman3
Set a ticket to Unassigned?
in Helpdesk
dfletcherdfletcher
6
174
cjefferscjeffers
Alert Sounds
in Helpdesk
tandersontanderson
2
83
tandersontanderson