Ticketing

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Working with Users Unwilling to Chat with the AI
in Helpdesk
iectechbrianiectechbrian
10
146
iectechbrianiectechbrian
Replies Not Sending Out of Atera
in General
ProtechtorProtechtor
12
295
ProtechtorProtechtor
Search through previous tickets
in Got an idea?
btolsonbtolson
1
37
amorrisamorris
Print/Export/Email Ticket Details
in Helpdesk
jstewartjstewart
6
364
angelo.ponziangelo.ponzi
General improvements
in Got an idea?
robin.nordlanderrobin.nordlander
4
80
jgerman3jgerman3
Set a ticket to Unassigned?
in Helpdesk
dfletcherdfletcher
6
108
cjefferscjeffers
Alert Sounds
in Helpdesk
tandersontanderson
2
79
tandersontanderson
Mobile App improvements
in Got an idea?
robin.nordlanderrobin.nordlander
5
77
ninanina
New Ticket View!!
in Helpdesk
tandersontanderson
16
245
antonanton
Scheduled tickets in chronological order
in Helpdesk
frank.pietersmafrank.pietersma
7
104
frank.pietersmafrank.pietersma
Implementing Ticket Queues
in Got an idea?
tandersontanderson
2
83
ninanina
October's Release Notes are here!
in News and announcements
ninanina
1
45
ninanina
Server Offline Ticket Maker
in Scripts
mavenosomavenoso
7
154
ninanina
Atera mobile app doesn't include technicians signature
in Helpdesk
timebrktimebrk
1
48
ninanina
TODAY, OCTOBER 30TH: AI-POWERED IT VIRTUAL EVENT
in News and announcements
ninanina
1
35
ninanina
Scheduled ticket
in General
johann.linnetjohann.linnet
5
99
johann.linnetjohann.linnet
Automatic assign ticket from contact email
in Automations
gestionegestione
8
137
gestionegestione
Atera's AI assistant - We want to speak to you about it!
in Helpdesk
Yakov Yakov
4
186
ninanina
Atera don't reply to "Out of office" email
in General
phubertphubert
1
42
frank.pietersmafrank.pietersma
Restrict non-admin technician to close other technician tickets
in Helpdesk
sandeep.hsandeep.h
4
88
sandeep.hsandeep.h
Change reply format
in Helpdesk
gert.verhoevengert.verhoeven
3
111
kimkim
Ticket Source
in Helpdesk
gert.verhoevengert.verhoeven
3
89
ninanina
Ticketing for internal IT department
in Helpdesk
gert.verhoevengert.verhoeven
7
97
ninanina
Auto-close resolved ticket after time has passed - how?
in Helpdesk
m.vincerm.vincer
8
119
ninanina
Bug Report - SelvServ Portal
in General
leighrleighr
3
31
ninanina
Changes to New Ticket page
in Helpdesk
sandeep.hsandeep.h
3
91
ninanina
Multiple Agents to a User
in Helpdesk
mjonesmjones
8
130
ninanina
Delete user, lose their tickets?
in Helpdesk
bahlquistbahlquist
8
241
ninanina
Sentiment
in General
rob.williamsrob.williams
6
113
sandeep.hsandeep.h
Error popping up constantly
in General
rob.williamsrob.williams
11
119
sarah+successsarah+success