Ticketing

Discussion List

Discussion	Started By	Replies	Views	Most Recent
Assigned Groups in Helpdesk	Billy Barule September 23	8	98	mbudke November 16
ProTips --Transform your Atera ticketing experience! Announcement in Pro Tips	gilgi November 7	1	23	iectechbrian November 8
scheduled tickets in a recurring cycle in Helpdesk	baer November 1	0	9	baer November 1
Atera’s Helpdesk just got a major upgrade 🧑‍💻🛠️🚀 in Helpdesk	gilgi October 21	0	38	gilgi October 21
Ticketing: Approval procedure with four eyes principle? in Helpdesk	atera01 October 17	0	11	atera01 October 17
Introducing technician group management 🧑‍💻🧑‍💻🧑‍💻 Announcement in Helpdesk	gilgi October 7	0	35	gilgi October 7
Does anyone use Automated ticket creation? in Automations	jeremy.densmore September 27	0	24	jeremy.densmore September 27
Suppress ticket automation emails based on a filter? in Helpdesk	dfletcher September 20	0	15	dfletcher September 20
Additions to API functionality in Scripting and automations	jared.kove August 15	2	59	gilgi August 20
Scheduled tickets in chronological order in Helpdesk	frank.pietersma September 2023	9	131	gilgi July 21
Multiple Ticket Forms in Helpdesk	HamblettConsultancy July 18	0	23	HamblettConsultancy July 18
Atera don't reply to "Out of office" email in General	phubert September 2023	2	130	peterrflores May 30
Updating contracts in Helpdesk	rleiker May 6	1	35	Sarah_from_Atera May 7
Working with Users Unwilling to Chat with the AI in Helpdesk	iectechbrian March 26	10	212	iectechbrian April 22
Replies Not Sending Out of Atera in General	Protechtor August 2023	12	372	Protechtor February 22
Search through previous tickets in Got an idea?	btolson February 14	1	70	amorris February 15
Print/Export/Email Ticket Details in Helpdesk	jstewart July 2023	6	628	angelo.ponzi February 12
General improvements in Got an idea?	robin.nordlander November 2023	4	93	jgerman3 February 7
Set a ticket to Unassigned? in Helpdesk	dfletcher January 2	6	162	cjeffers January 4
Alert Sounds in Helpdesk	tanderson November 2023	2	81	tanderson November 2023
Mobile App improvements in Got an idea?	robin.nordlander October 2023	5	72	nina November 2023
New Ticket View!! in Helpdesk	tanderson November 2023	16	281	anton November 2023
Implementing Ticket Queues in Got an idea?	tanderson November 2023	2	148	nina November 2023
October's Release Notes are here! in News and announcements	nina November 2023	1	99	nina November 2023
Server Offline Ticket Maker in Scripts	mavenoso September 2023	7	222	nina November 2023
Atera mobile app doesn't include technicians signature in Helpdesk	timebrk October 2023	1	64	nina October 2023
TODAY, OCTOBER 30TH: AI-POWERED IT VIRTUAL EVENT in News and announcements	nina October 2023	1	41	nina October 2023
Scheduled ticket in General	johann.linnet October 2023	5	102	johann.linnet October 2023
Automatic assign ticket from contact email in Automations	gestione October 2023	8	147	gestione October 2023
Atera's AI assistant - We want to speak to you about it! in Helpdesk	Yakov September 2023	4	223	nina October 2023