Ticketing

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Additions to API functionality
in Scripting and automations
jared.kovejared.kove
2
46
gilgigilgi
Scheduled tickets in chronological order
in Helpdesk
frank.pietersmafrank.pietersma
9
132
gilgigilgi
Multiple Ticket Forms
in Helpdesk
HamblettConsultancyHamblettConsultancy
0
22
HamblettConsultancyHamblettConsultancy
Atera don't reply to "Out of office" email
in General
phubertphubert
2
97
peterrflorespeterrflores
Updating contracts
in Helpdesk
rleikerrleiker
1
35
Sarah_from_AteraSarah_from_Atera
Working with Users Unwilling to Chat with the AI
in Helpdesk
iectechbrianiectechbrian
10
213
iectechbrianiectechbrian
Replies Not Sending Out of Atera
in General
ProtechtorProtechtor
12
334
ProtechtorProtechtor
Search through previous tickets
in Got an idea?
btolsonbtolson
1
62
amorrisamorris
Print/Export/Email Ticket Details
in Helpdesk
jstewartjstewart
6
537
angelo.ponziangelo.ponzi
General improvements
in Got an idea?
robin.nordlanderrobin.nordlander
4
95
jgerman3jgerman3
Set a ticket to Unassigned?
in Helpdesk
dfletcherdfletcher
6
156
cjefferscjeffers
Alert Sounds
in Helpdesk
tandersontanderson
2
88
tandersontanderson
Mobile App improvements
in Got an idea?
robin.nordlanderrobin.nordlander
5
80
ninanina
New Ticket View!!
in Helpdesk
tandersontanderson
16
277
antonanton
Implementing Ticket Queues
in Got an idea?
tandersontanderson
2
131
ninanina
October's Release Notes are here!
in News and announcements
ninanina
1
94
ninanina
Server Offline Ticket Maker
in Scripts
mavenosomavenoso
7
214
ninanina
Atera mobile app doesn't include technicians signature
in Helpdesk
timebrktimebrk
1
64
ninanina
TODAY, OCTOBER 30TH: AI-POWERED IT VIRTUAL EVENT
in News and announcements
ninanina
1
47
ninanina
Scheduled ticket
in General
johann.linnetjohann.linnet
5
102
johann.linnetjohann.linnet
Automatic assign ticket from contact email
in Automations
gestionegestione
8
145
gestionegestione
Atera's AI assistant - We want to speak to you about it!
in Helpdesk
Yakov Yakov
4
226
ninanina
Restrict non-admin technician to close other technician tickets
in Helpdesk
sandeep.hsandeep.h
4
113
sandeep.hsandeep.h
Change reply format
in Helpdesk
gert.verhoevengert.verhoeven
3
149
kimkim
Ticket Source
in Helpdesk
gert.verhoevengert.verhoeven
3
139
ninanina
Ticketing for internal IT department
in Helpdesk
gert.verhoevengert.verhoeven
7
106
ninanina
Auto-close resolved ticket after time has passed - how?
in Helpdesk
m.vincerm.vincer
8
154
ninanina
Bug Report - SelvServ Portal
in General
leighrleighr
3
36
ninanina
Changes to New Ticket page
in Helpdesk
sandeep.hsandeep.h
3
114
ninanina
Multiple Agents to a User
in Helpdesk
mjonesmjones
8
208
ninanina