Ticketing

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Mobile App improvements
in Got an idea?
robin.nordlanderrobin.nordlander
5
73
ninanina
New Ticket View!!
in Helpdesk
tandersontanderson
16
291
antonanton
Implementing Ticket Queues
in Got an idea?
tandersontanderson
2
170
ninanina
October's Release Notes are here!
in News and announcements
ninanina
1
102
ninanina
Server Offline Ticket Maker
in Scripts
mavenosomavenoso
7
237
ninanina
Atera mobile app doesn't include technicians signature
in Helpdesk
timebrktimebrk
1
73
ninanina
TODAY, OCTOBER 30TH: AI-POWERED IT VIRTUAL EVENT
in News and announcements
ninanina
1
41
ninanina
Scheduled ticket
in General
johann.linnetjohann.linnet
5
105
johann.linnetjohann.linnet
Automatic assign ticket from contact email
in Automations
gestionegestione
8
162
gestionegestione
Atera's AI assistant - We want to speak to you about it!
in Helpdesk
Yakov Yakov
4
222
ninanina
Restrict non-admin technician to close other technician tickets
in Helpdesk
sandeep.hsandeep.h
4
221
sandeep.hsandeep.h
Change reply format
in Helpdesk
gert.verhoevengert.verhoeven
3
159
kimkim
Ticket Source
in Helpdesk
gert.verhoevengert.verhoeven
3
149
ninanina
Ticketing for internal IT department
in Helpdesk
gert.verhoevengert.verhoeven
7
104
ninanina
Auto-close resolved ticket after time has passed - how?
in Helpdesk
m.vincerm.vincer
8
192
ninanina
Bug Report - SelvServ Portal
in General
leighrleighr
3
41
ninanina
Changes to New Ticket page
in Helpdesk
sandeep.hsandeep.h
3
114
ninanina
Multiple Agents to a User
in Helpdesk
sschillingersschillinger
8
280
ninanina
Delete user, lose their tickets?
in Helpdesk
bahlquistbahlquist
8
373
ninanina
Sentiment
in General
rob.williamsrob.williams
6
180
sandeep.hsandeep.h
Error popping up constantly
in General
rob.williamsrob.williams
11
138
sarah+successsarah+success
New ticket for every email reply
in Helpdesk
juan.pridgenjuan.pridgen
4
157
sarah+successsarah+success
How do you give a customer view of all tickets in their site
in Helpdesk
juan.pridgenjuan.pridgen
6
136
sarah+successsarah+success
Automatic Ticket Assigning
in General
jdartyjdarty
2
117
jdartyjdarty
Custom Forms for ticket submission
in General
diveydivey
14
702
Yakov Yakov
Who wants a sneak peak into the future of IT?!
in News and announcements
ninanina
10
192
ninanina
Delete multiple tickets
in Helpdesk
ahinesahines
1
91
ninanina
Ateraverse recordings now available!
in News and announcements
ninanina
4
92
ninanina