Ticketing

Discussion List

Discussion	Started By	Replies	Views	Most Recent
Implementing Ticket Queues in Got an idea?	tanderson November 2023	2	164	nina November 2023
October's Release Notes are here! in News and announcements	nina November 2023	1	102	nina November 2023
Server Offline Ticket Maker in Scripts	mavenoso September 2023	7	235	nina November 2023
Atera mobile app doesn't include technicians signature in Helpdesk	timebrk October 2023	1	70	nina October 2023
TODAY, OCTOBER 30TH: AI-POWERED IT VIRTUAL EVENT in News and announcements	nina October 2023	1	41	nina October 2023
Scheduled ticket in General	johann.linnet October 2023	5	104	johann.linnet October 2023
Automatic assign ticket from contact email in Automations	gestione October 2023	8	151	gestione October 2023
Atera's AI assistant - We want to speak to you about it! in Helpdesk	Yakov September 2023	4	222	nina October 2023
Restrict non-admin technician to close other technician tickets in Helpdesk	sandeep.h September 2023	4	220	sandeep.h September 2023
Change reply format in Helpdesk	gert.verhoeven September 2023	3	154	kim September 2023
Ticket Source in Helpdesk	gert.verhoeven September 2023	3	146	nina September 2023
Ticketing for internal IT department in Helpdesk	gert.verhoeven September 2023	7	103	nina September 2023
Auto-close resolved ticket after time has passed - how? in Helpdesk	m.vincer July 2023	8	178	nina September 2023
Bug Report - SelvServ Portal in General	leighr August 2023	3	40	nina September 2023
Changes to New Ticket page in Helpdesk	sandeep.h September 2023	3	113	nina September 2023
Multiple Agents to a User in Helpdesk	sschillinger August 2023	8	262	nina September 2023
Delete user, lose their tickets? in Helpdesk	bahlquist August 2023	8	362	nina September 2023
Sentiment in General	rob.williams August 2023	6	176	sandeep.h September 2023
Error popping up constantly in General	rob.williams August 2023	11	134	sarah+success August 2023
New ticket for every email reply in Helpdesk	juan.pridgen July 2023	4	145	sarah+success July 2023
How do you give a customer view of all tickets in their site in Helpdesk	juan.pridgen July 2023	6	132	sarah+success July 2023
Automatic Ticket Assigning in General	jdarty July 2023	2	98	jdarty July 2023
Custom Forms for ticket submission in General	divey June 2023	14	672	Yakov July 2023
Who wants a sneak peak into the future of IT?! in News and announcements	nina May 2023	10	192	nina July 2023
Delete multiple tickets in Helpdesk	ahines June 2023	1	85	nina June 2023
Ateraverse recordings now available! in News and announcements	nina May 2023	4	91	nina June 2023