Ticketing

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Atera's AI assistant - We want to speak to you about it!
in Helpdesk
Yakov Yakov
4
221
ninanina
Restrict non-admin technician to close other technician tickets
in Helpdesk
sandeep.hsandeep.h
4
219
sandeep.hsandeep.h
Change reply format
in Helpdesk
gert.verhoevengert.verhoeven
3
147
kimkim
Ticket Source
in Helpdesk
gert.verhoevengert.verhoeven
3
138
ninanina
Ticketing for internal IT department
in Helpdesk
gert.verhoevengert.verhoeven
7
102
ninanina
Auto-close resolved ticket after time has passed - how?
in Helpdesk
m.vincerm.vincer
8
161
ninanina
Bug Report - SelvServ Portal
in General
leighrleighr
3
34
ninanina
Changes to New Ticket page
in Helpdesk
sandeep.hsandeep.h
3
113
ninanina
Multiple Agents to a User
in Helpdesk
mjonesmjones
8
233
ninanina
Delete user, lose their tickets?
in Helpdesk
bahlquistbahlquist
8
353
ninanina
Sentiment
in General
rob.williamsrob.williams
6
171
sandeep.hsandeep.h
Error popping up constantly
in General
rob.williamsrob.williams
11
131
sarah+successsarah+success
New ticket for every email reply
in Helpdesk
juan.pridgenjuan.pridgen
4
129
sarah+successsarah+success
How do you give a customer view of all tickets in their site
in Helpdesk
juan.pridgenjuan.pridgen
6
129
sarah+successsarah+success
Automatic Ticket Assigning
in General
jdartyjdarty
2
80
jdartyjdarty
Custom Forms for ticket submission
in General
diveydivey
14
626
Yakov Yakov
Who wants a sneak peak into the future of IT?!
in News and announcements
ninanina
10
192
ninanina
Delete multiple tickets
in Helpdesk
ahinesahines
1
75
ninanina
Ateraverse recordings now available!
in News and announcements
ninanina
4
91
ninanina