🛠️ Don’t miss out on Ateraverse ’25: Two expert-led workshops

gilgi

Happening tomorrow, Ateraverse 2025 brings you a pair of hands-on, expert-led workshops designed to help you get more out of Atera—from smarter ticketing to next-level patch management.

Both sessions run in parallel across the EMEA and the Americas, led by Atera specialists and tailored to your region.

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🧩 Workshop 1: Patching perfection with Atera
🧑‍🏫 Led by Dima Lukyanenko, Solutions Engineer at Atera

Ready to move beyond “set it and forget it” patching?

Dima’s session delivers practical strategies to help you fine-tune patching policies, clean up automation conflicts, and improve success rates—all backed by real-world configuration examples.

What you'll explore:

• How to set up a clean baseline of patching profiles: critical OS updates, non-critical updates, software patches, and maintenance.
• When profiles should be separated for scripting tasks and software installation.
• Tips for avoiding profile conflicts: overlapping schedules, inconsistent reboot policies, and exclusions.
• Strategies for patch success:
  • Queue patches to accommodate offline devices.
  • Use dual-time deployment schedules (e.g., 10 AM + 12 PM).
  • Notify users about reboots with custom messages and buffers.
• How to structure patch automation assignments across customers, folders, and devices.
• Using a test environment and device hygiene routines to prevent disruption and improve reporting accuracy.

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🎫 Workshop 2: Ticketing that works–Engage non-IT teams & unlock AI insights
🧑‍🏫 Led by Bill Frankel, Onboarding Manager at Atera and Lee Kaplan, Customer Success Manager at Atera

Bill and Lee’s workshop is all about smarter ticketing—whether you’re supporting internal IT or rolling out to HR, Finance, or Ops.

What you'll explore:

• How Atera’s AI Copilot automatically populates ticket custom fields (like Issue Category) from user-submitted content.
• Building reports based on those AI-powered field values for better SLA tracking and team planning.
• Using “Generate Article” to convert real tickets into structured KB content for internal and external audiences.
• Turning articles into Quick Reply templates for fast, consistent responses.
• Structuring automation rules and workflows to support non-IT teams and departments.
• Real examples of how support teams are applying ticketing beyond IT—and getting value fast.

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🎙️ Whether you’re looking to elevate your patching precision or unlock new value from your ticketing workflows, these workshops are built for action, not theory.

See you tomorrow at Ateraverse!

jazzoberoi

can we please get a recording of these sessions?

nathanlock

On the whole Ateraverse was a good event - well done for trying to make it work in multiple time zones, unfortunately some of the automations just cut two of the webinars off mid flow and not enough time was allocated to the main AMA at all. Also something needs to be done about retaining the chat history - as soon as you are booted out of a session - all the Q&A answers are gone - very frustrating.

gilgi

Thanks both - recording will be uploaded to the website, but moreso, I will be recapping and sharing take-aways here in the community and open discussions for further questions.

@nathanlock thanks for the feedback, will be shared in our retro + I'll ask for a full transcript of the questions.

gilgi

Heya - updating:
I have the full list of questions. We're working on creating a shareable doc with all of them.

nathanlock

@gilgi said:
Heya - updating:
I have the full list of questions. We're working on creating a shareable doc with all of them.

Is this ready now ? I just got your email that sounds like it "We’ve wrapped up Ateraverse in our latest community post, and there's still so much more to come!
" but when I click that link it just goes in to the atera app and I can't find a summary post if there is one, unless you just meant the recap on autopilot.

gilgi

In the works - the link is for the session recap
It's all new, so I need to verify with a lot of excited people!

nathanlock

ok, as this recap is taking a while to come out, I did manage to capture a snippit of the EU AMA Q&A which had some useful answers to some of the questions - mainly only AI questions were answered though.

AMA: Ask the founders
Gil Pekelman
Oshri Moyal
Joel Beasley
People Watching: 644

Q&A

Javier Santorromán
12:08 PM
How do you feel MSP will "be different" to others, as Autopilot trends to even them?

Ian Ruffell
12:08 PM
If this is going to end user support are you changing the main RMM to be end user moving forwards instead of technician

Morten Lindegaard
12:07 PM
Can it handle other language then English?

Erik Prinz
12:07 PM
What about new devices like NAS devices is it thinkable that the AI can do a default configuration anytime soon?

De Witt Le Roux
12:07 PM
will it be allowed to teach. whenit has enough knowledge

George Edelstein
12:06 PM
can we configure autopilot’s permissions granularly? Like allow it to reset printers, but not touch user accounts?

Joe Kettlety
12:06 PM
Could to please justify the price for AutoPilot, considering the MSP model and the increase in tooling needed for MSPs, margins are erroding and this would be a tremedous hit for MSPs

Tony Maunder
12:06 PM
Is there any integration with Acronis?

Tony Maunder
12:05 PM
Is the $25 monthly price per technician or per end user?

Andre Biggas
12:02 PM
as a tech who works in first line support is my job at risk?
Answered by Atera Crew
No. IT Autopilot will free you from handling repetitive tasks and you will be able to focus on more important things

Tobias Scheiderer
12:01 PM
Will there be team integration? So that users can simply talk to “Mike” :P via Teams?
Answered by Atera Crew
IT Autopilot is already available via Microsoft Teams

Guillaume D.
12:00 PM
How does it know the customer's environment? Does it integrates to Hudu or IT Glue to know specific things about it?

Pedro Ferreira
12:00 PM
Autopilot will be automatically available to companies that already have the copilot licensing?

Nathan Ramsden-Lock
12:00 PM
will we see the older UI elements updated this year so we can finally have resizable windows for the registry editor/file explorer/services and event viewer ?

Marck Madsen
11:58 AM
What languages ​​does autopilot work in?

Anthony Hegedus
11:58 AM
Is Autopilot still going to be useful in scenario where we want full control? We're an MSP and while we would welcome an AI being able to sort things out for people, we would want to "press the button" and not rely on AI do just answer the user's question/problem. At least until we're confident about it

Nathan Ramsden-Lock
11:57 AM
When will software inventory support windows store apps and can we have the ability to control them please. This is really important to us.

Erik Prinz
11:57 AM
Do I have to book it for all technicians?

Jonathan Amir
11:55 AM
Will it be possible to create Complince List for computers? Something like Microsoft's Conditional Access.

Adrian Nettemeyer
11:55 AM
Hello! When will the Macintosh/Apple section be expanded? We're constantly struggling with authorization issues. A better selection of updates for macOS would also be helpful.

Nicolaas Potgieter
11:55 AM
Any courses recommended to sharpen up your AI skills?

Giulio Bernt
11:54 AM
Like other RMM solutions, Atera could be a target for ransomware groups. What are you doing to ensure security?

Answered by Atera Crew
Security is a top priority in IT Autopilot. We implement the following measures to protect against vulnerabilities: Autonomous decision-making controls: IT Autopilot operates within predefined guardrails, preventing unauthorized or harmful actions. Data privacy and security: IT Autopilot adheres to strict data protection policies, ensuring that user data is handled securely and in compliance with privacy regulations such as GDPR. Vulnerability protection & attack prevention: We employ encryption, access controls, and continuous monitoring to detect and mitigate threats such as adversarial attacks, injection attacks, and unauthorized access. Logging and monitoring: IT Autopilot continuously logs its actions and decisions, providing visibility into its operations and ensuring quick response to anomalies

George Edelstein
11:54 AM
How much training or setup does the Autopilot need before it can handle company-specific incidents autonomously?Is the learning process completely passive, or can we ‘teach’ Autopilot manually if we want to speed up the process or teach it specific things?

Answered by Atera Crew
IT Autopilot can be fully deployed in a matter of days, with streamlined onboarding, setup assistance, and out-of-the-box integrations. Everything being handled hand to hand with our onboarding team
Read More

Giulio Bernt
11:53 AM
Like other RMM solutions, Atera could be a target for ransomware groups. What are you doing to ensure security?

Answered by Atera Crew
Security is a top priority in IT Autopilot. We implement the following measures to protect against vulnerabilities:
Autonomous decision-making controls: IT Autopilot operates within predefined guardrails, preventing unauthorized or harmful actions.
Data privacy and security: IT Autopilot adheres to strict data protection policies, ensuring that user data is handled securely and in compliance with privacy regulations such as GDPR.
Vulnerability protection & attack prevention: We employ encryption, access controls, and continuous monitoring to detect and mitigate threats such as adversarial attacks, injection attacks, and unauthorized access.
Logging and monitoring: IT Autopilot continuously logs its actions and decisions, providing visibility into its operations and ensuring quick response to anomalies.

paul m
11:53 AM
Are there any plans to integrate voice AI into the Atera AI solutions for helpdesks?

Answered by Atera Crew
This is in our roadmap

Andy Cooper
11:52 AM
in terms of compliance - where do the data captured by AI Autopilot reside?

Answered by Atera Crew
IT Autopilot adheres to strict data protection policies, ensuring that user data is handled securely and in compliance with privacy regulations such as GDPR.
Data is being storage in Azure

Cashif Sheikh
11:52 AM
Are these agent permissions easily configurable by the IT Technicians themselves?

Answered by Atera Crew
Yes. IT Autopilot can be fully deployed in a matter of days, with streamlined onboarding, setup assistance, and out-of-the-box integrations.
Read More

Alex Young
11:51 AM
So based on the Autopilot demo, it showed the password reset all done automatically, if the phone got compromised (i.e. Stolen) could that user then reset the password without any verification process? like if i grabbed someone's phone physically and went over the computer i could reset the password

Michael Hutchinson
11:51 AM
Will Atera integrate an ITIL framework into its ticketing system? Our org currently relies on a different ITSM system.

Answered by Atera Crew
Currently, we support integration with ServiceNow. More integrations are planned for the near future.

James Gibson
11:51 AM
Hi - Oshri mentioned Gmail for autonomous help integration, is MS 365 on the list?

Answered by Atera Crew
Currently only Microsoft Azure is integrated, we are working on additional integrations

gilgi

@nathanlock thanks, lmk which questions remain open and if you'd like me to fetch the answers!