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We're always striving to provide solutions that keep up with your evolving needs, and with that in mind, we are thrilled to announce a new collaboration with GoTo, that will integrate the Miradore Mobile Device Management (MDM) solution with the Atera platform. This partnership means IT teams like yours will enjoy mobile…
This doesn't ever install Acronis "Cyber Protect" and also there's no progress or status anywhere. Not even "recent processes" report shows anything. What am I missing ?
Exciting news for your bookkeeping! We’ve simplified your billing experience with the Atera App Center invoice breakdown by customer, Built to empower your business with effortless customer billing and bold, strategic monetization decisions Starting this week, for each invoice, you'll be able to download a detailed…
why has the external apps like Malwarebytes, webroot etc invoices information now disappeared? who does this help?
Happy almost weekend everyone! I am sad that Atera is not listed as an exhibitor for CES next week, but who else is going? What are your must-see exhibitors, Keynote presentations, or even just food in the cafeteria? I so wish that Atera was an exhibitor, but maybe in the future!
Greetings, I haven't been able to find any documentation on how Atera's ticketing system deals with emails that are included as CC's on the original ticket. In our previous ticket system, that cc email address would remain associated with the ticket and any response from the technician would go to those addresses as well.…
Hi friends, I’ll be out of the office from January 3rd to January 14th, enjoying some nice vacation time. I wanted to assure you that our amazing community will still be monitored and well taken care of while I’m away, so you’ll stay up to date with all the new cool stuff! Keep the discussions going, share your insights,…
2025 is here, and it's time to supercharge your IT skills with the power of AI! We’re kicking off the year with a new series of game-changing AI webinars, Wednesdays, 12:00 EST designed to transform the way you work. Whether you’re an AI newbie or a seasoned AI wizard, there’s something for everyone. ✨ Why join? Exclusive…
Hi, I'm trying to use the ticketing summary report and have identified that it appears to not be taking into account settings for the profile. If I go to Admin account settings - I have the time zone set as correct for us (see second picture). However the ticketing summary report seems to always set it self as Each tiles…
Can't seem to create a contact (Distribution Group) for alerts to exist in each client. Why I need to do this is because Acronis integration sync's each customer and forces you to send each customer's alerts to a contact that exists only in the customer. Unfortunately can't go to each customer and create the contact…
We’re looking ahead to 2025 and planning an exciting new lineup of webinars and live sessions to help you grow, learn, and thrive in IT management. But here’s the thing: our webinars team want your input to make these webinars as valuable as possible. What topics would YOU like us to dive into next year? Here are a few…
As we prepare to close out an incredible year, we’re reflecting on everything we’ve accomplished together in 2024. Innovation is at the heart of Atera, and this year, we’ve continued to push boundaries, deliver powerful solutions, and forge meaningful partnerships that drive IT forward. Before the holiday season begins,…
Hey gang! I’m working on my song-writing skills, and thought the upcoming holidays are an excellent opportunity to test them out with you all! 🎵 You better script fast, you better not snooze, Plan out those updates and check all your queues, Happy OOO-ing around! 🎵 We made you a list, so you can check twice, Ensuring all…
It's a quality-of-life feature this time, as you will soon be able to preview attachments directly within Atera, making it easier to access the information you need without unnecessary file management! 📄 Supported formats include: Image files Text documents (Word, etc.) PDF files Text or JSON files Excel, Spreadsheet, CSV…
Looking for a way to earn extra revenue while spreading the word about the world’s first IT management platform powered by Action AI™? The Atera Referral Partners Program is here for you! 🚀 Since you’re already an avid Atera user, you can use your insights and knowledge to spread our innovative SaaS platform! What’s in it…
Are you zapping away already? Share your recipes in the comments! Embrace the power of our latest integration to get things done FAST!
Hey everyone, We recently sent an email to customers that had the old Agent Page view, I added the relevant links to the KB article to learn more from the documentation so you can benefit more from the new features: We’re writing to let you know that the old Agent Page will be deprecated on January 14th, 2025, and only the…
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