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Good news y’all, Atera has been granted the Texas Risk and Authorization Management Program (TX-RAMP) Level 2 certification. What is this TX-RAMP? The Texas Risk and Authorization Management Program provides a standardized approach for security assessment, certification, and continuous monitoring of cloud computing…
When attaching files inside a client, there is only the option to download or delete an attachment? No way to view or update? An example, if you attach a PDF, a jpeg or even a txt file, I would like to be able to view it instead of downloading each time. Also, if I have an update to a file, I have to delete the original…
Hello How do you monitor Veeam Backup & Replication backup jobs in Atera? This is to have an alert when a job is in error on a server? Thanks in advance for your help
I'm testing out Atera to see if my ministry can use it for our purposes. I see that the software installation is done through Chocolatey. Is there a way to run a script through Atera that will look at what software was pre-installed on the computer and add the correct chocolatey packages? I'd love to have all the updates…
I am currently using SaaSAlerts and they have the ability to integrate into many PSA platforms such as CW, Kaseya, even Syncro, however, they stated to me that in order to integrate to Atera via the Api, Atera wants them to pay. They stated other platforms allow the api to connect without issue and Atera is the only one…
This is the support case I logged with Atera: Since Last week, Wake on LAN stopped working. It was working fine before and was used extensively. I initially thought it was punishment because of non-payment but it is still not working even after payment was made. This is affecting our business significantly. The reason I am…
Any one else getting the issue when going to the community pages or when clicking on links? I would say that 8 out of 10 times when I try and load the community pages I get the Garden\Wb\Exception Server error or a problem with Cloudflare error. I have tried6 times today to get in and it only worked once,
Hello Everyone, As a member of a small IT team, I oversee 150 endpoints on behalf of various clients. After using Atera for approximately six months, we've found it to be quite beneficial for remote management and monitoring. However, I believe we may not be making the most of all of its functions. I wanted to get in touch…
We're always striving to provide solutions that keep up with your evolving needs, and with that in mind, we are thrilled to announce a new collaboration with GoTo, that will integrate the Miradore Mobile Device Management (MDM) solution with the Atera platform. This partnership means IT teams like yours will enjoy mobile…
Keeping software up to date is vital for security, performance, and usability. With Atera’s patch management, you gain full administrative control over patching—even for offline devices. That’s right, whether your devices are online or offline, Atera ensures no security vulnerability or bug goes unpatched. How does It…
Another month, another set of takeaways, last month was focused on Powershell - this month system checks were on high demand, with two significant posts. 1. How to Check System Uptime on Windows System uptime is crucial for diagnosing performance issues and ensuring your machine runs efficiently. This article highlights…
Efficiently manage work hours, holidays, and SLAs with Atera! I look forward to the holidays in order to refresh and recharge. For me, that’ll be during much of October, if only my SLA’s wouldn’t be impacted by this...🤔 If you’re using Atera, you have that solved for you with the new Holidays SLA feature! On a more serious…
Are you looking to boost your team's efficiency and keep ticket management under control? With Atera’s technician groups feature, you can easily organize technicians, streamline ticket assignments, and ensure that your team stays focused on top priorities! By assigning tickets to groups, you can create a more organized…
A new mobile version is now available in both Google Play and App Store that fixes several error and bugs. If you don't have auto-updates turned on, make sure to head over, to update manually. The new version includes the following fixes 🛠️ Xero rates correctly syncs from web to mobile application Splashtop connection…
Hey everyone! New badges are being added every month to keep our community vibrant and reward your awesome participation. Whether you’re sharing your latest insights or helping out a fellow member, there’s always a new milestone to aim for! I want to take a moment to encourage everyone to take part in discussions and share…
As you very well know, in IT, staying ahead means working smarter, not harder. That’s why we’re highlighting the top three Atera blog posts that have captured our readers’ attention in August. These posts offer practical tips on optimizing IT processes, harnessing automation, and unlocking the full potential of your tools.…
Exciting news for your bookkeeping! We’ve simplified your billing experience with the Atera App Center invoice breakdown by customer, Built to empower your business with effortless customer billing and bold, strategic monetization decisions Starting this week, for each invoice, you'll be able to download a detailed…
Hey everyone! We know that team members come and go, and offboarding can be a challenge, especially when it comes to ensuring that tickets and clients are smoothly transitioned. That's why we've made some significant improvements to the "Disable Technician" feature! Thanks to a great suggestion from one of our community…
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In this webinar you’ll learn about: In this webinar, you'll learn how to: Maximize efficiency with Atera's powerful ticketing system Enhance collaboration and communication through streamlined ticketing Automate processes to save time and increase productivity Join us to uncover the transformative capabilities of Atera's…