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Hi Atera Community - We’re committed to helping IT professionals take control of their IT environment. We’re proud of the results we can provide for customers like you, and we know that there are many more businesses out there that can benefit from Atera's all-in-one RMM, Helpdesk, and reporting platform. That’s where you…
Hey all, I am not sure if this is possible so I hope someone of you already tried it :) I would like to make more use of the alarm type "Information" to just track actions like when a specific user logged in to a server or a backup has been succesfuly. This type of alarm does not require a specific action/task from my side…
Hey all, Trialling Atera coming from Syncro and one of the great things we do is pull data from machines and populate our assets custom fields. As an example (and I know Atera does this nativley but I am looking for examples of how to do this to apply it to a range of custom fields we need), we poll a machine for its…
Hello How do you monitor Veeam Backup & Replication backup jobs in Atera? This is to have an alert when a job is in error on a server? Thanks in advance for your help
Hello, is it possible to implement an approval procedure via the ticket system, e.g. for folder releases with a four-eyes principle? Bye Rainer
It came today! Love everything, the mug is a great size and form factor and the Power Bank is especially nice! @gilgi Thank you for the swag and for all that you do for the community!
We are looking at generating a dashboard for some screens in our office, does anyone know a way of doing this
A major security issue (CVE-2024-9680) has been discovered in Firefox, putting users at risk of attacks. This vulnerability can allow hackers to take control of your system, making it crucial to update your browser immediately. What you can do: Update Firefox to version 131.0.2 (or newer). Update Firefox ESR to version…
Good news y’all, Atera has been granted the Texas Risk and Authorization Management Program (TX-RAMP) Level 2 certification. What is this TX-RAMP? The Texas Risk and Authorization Management Program provides a standardized approach for security assessment, certification, and continuous monitoring of cloud computing…
When attaching files inside a client, there is only the option to download or delete an attachment? No way to view or update? An example, if you attach a PDF, a jpeg or even a txt file, I would like to be able to view it instead of downloading each time. Also, if I have an update to a file, I have to delete the original…
Hello Everyone, As a member of a small IT team, I oversee 150 endpoints on behalf of various clients. After using Atera for approximately six months, we've found it to be quite beneficial for remote management and monitoring. However, I believe we may not be making the most of all of its functions. I wanted to get in touch…
We're always striving to provide solutions that keep up with your evolving needs, and with that in mind, we are thrilled to announce a new collaboration with GoTo, that will integrate the Miradore Mobile Device Management (MDM) solution with the Atera platform. This partnership means IT teams like yours will enjoy mobile…
Keeping software up to date is vital for security, performance, and usability. With Atera’s patch management, you gain full administrative control over patching—even for offline devices. That’s right, whether your devices are online or offline, Atera ensures no security vulnerability or bug goes unpatched. How does It…
Efficiently manage work hours, holidays, and SLAs with Atera! I look forward to the holidays in order to refresh and recharge. For me, that’ll be during much of October, if only my SLA’s wouldn’t be impacted by this...🤔 If you’re using Atera, you have that solved for you with the new Holidays SLA feature! On a more serious…
Are you looking to boost your team's efficiency and keep ticket management under control? With Atera’s technician groups feature, you can easily organize technicians, streamline ticket assignments, and ensure that your team stays focused on top priorities! By assigning tickets to groups, you can create a more organized…
A new mobile version is now available in both Google Play and App Store that fixes several error and bugs. If you don't have auto-updates turned on, make sure to head over, to update manually. The new version includes the following fixes 🛠️ Xero rates correctly syncs from web to mobile application Splashtop connection…
Hey everyone! New badges are being added every month to keep our community vibrant and reward your awesome participation. Whether you’re sharing your latest insights or helping out a fellow member, there’s always a new milestone to aim for! I want to take a moment to encourage everyone to take part in discussions and share…
As you very well know, in IT, staying ahead means working smarter, not harder. That’s why we’re highlighting the top three Atera blog posts that have captured our readers’ attention in August. These posts offer practical tips on optimizing IT processes, harnessing automation, and unlocking the full potential of your tools.…
Exciting news for your bookkeeping! We’ve simplified your billing experience with the Atera App Center invoice breakdown by customer, Built to empower your business with effortless customer billing and bold, strategic monetization decisions Starting this week, for each invoice, you'll be able to download a detailed…
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In this webinar you’ll learn about: In this webinar, you'll learn how to: Maximize efficiency with Atera's powerful ticketing system Enhance collaboration and communication through streamlined ticketing Automate processes to save time and increase productivity Join us to uncover the transformative capabilities of Atera's…