atera agent ; there is a problem with this windows installer package.

hikmet.akdemir

We get this error when we try to install it with an administrator account. We tried many settings but it didn't work. Anyone have any ideas?

cjeffers

@hikmet.akdemir I would reach out to support. I have not seen this error before and just tested a new installation file which had no issue.

andriy.asselberg

@hikmet.akdemir as silly as this sounds, make sure that your AV/Cybersec platform isn't flagging the processes necessary for install. But, also as @cjeffers mentioned, contact support.

Sarah_from_Atera

https://community.atera.com/discussion/352/atera-agent-there-is-a-problem-with-this-windows-installer-package

Hi @hikmet.akdemir , Sarah from Atera here.

I have created a ticket for you with our support, reference number #441719. They will be able to assist you :)

hikmet.akdemir

Thank you Sarah

cjeffers

@hikmet.akdemir would you mind keeping the thread updated as you work with support? I am curious as to what may be the issue here.

eolaez

Any update or solution on this? We are running into the same issue.

gilgi

Hey @eolaez, welcome to the community!

Yesterday there was an issue with the released software update, however it involved a different problem. The devs have since sorted that problem but maybe this is an additional one.

If it's still persisting - please ping!