Let’s discuss. Find peer-to-peer information about everything IT related - from technical questions to best practices, and everything in between!
Are you looking to boost your team's efficiency and keep ticket management under control? With Atera’s technician groups feature, you can easily organize technicians, streamline ticket assignments, and ensure that your team stays focused on top priorities! By assigning tickets to groups, you can create a more organized…
Dear Sir or Madam, We had an inquiry regarding the creation of scheduled tickets in a recurring cycle. According to your Atera support, this function is not yet available, which is why we would like to request this feature be integrated into future patches. For example, the scheduling instruction could be: "Create the…
With a slew of new features, we're excited to announce that our helpdesk system has received a powerful set of upgrades designed to make IT ticket management more efficient, flexible, and tailored to your needs. This update consolidates the significant leap forward in giving you more control and empowering your technicians…
Hello, is it possible to implement an approval procedure via the ticket system, e.g. for folder releases with a four-eyes principle? Bye Rainer
If so, what are some examples of criteria you are using? What are some issues you auto create for? I would love to see a "Best Practices" section in the discussions where people can share their companies best practices on how to use aspects of Atera! It would help us all think outside the box a little.
What's the point of this for a small team? I get it for a larger team - Desktop Group, Infrastructure Group, Server Group, etc. We're 4 people; this is just taking usable space away from our view, and a point of confusion when looking to see if a ticket has been assigned to a specific individual. I'd settle for being able…
Looking for some suggestions for this. Here's our use case: We have some vendors that invoice us with expenses we need to pass on to clients. One example is our domain registrar. When we get notifications of this type of transaction I would like to forward this to Atera to create a ticket we can assign to a billing…
Hi, First time integrator with your API, and finding it… difficult compared to other vendors. For example - to get tickets where agents haven't logged time against them - I'd have to load all tickets in to memory and filter them client side, instead of a single query and filter on Ateras side. Is this the recommended path,…
Hi Guys, been using Atera for a while, but been focusing on Remote support etc. I have noticed the new Ticket Forms and was wondering if you can run multiple ticket forms in the client portal like new user creation etc. Thanks
We are trying to get SLA reporting but realized we need contracts in place. Why can i not update the contract id via API.. i would like to apply contracts based on a excel sheet report i have manipulated. It seems as though i will have to update each ticket one by one from the web interface. Is there not a better way to do…
Over the last week, our first week of trying the AI in the portal, I have had a number of users send an initial message about an issue, but when the AI responds with steps or follow-up questions, they just close it out. They refuse to work with it further, even when I encourage them to. Has anyone else run into this issue?…
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General discussions
Learn about new courses, how to get your certifications and share your feedback about the Atera Academy.
This section is used to discuss ActionAI, AIT, Copilot and Autopilot.
