Alert Sounds
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Hi @tanderson - Yes! To add sound to your alerts, visit: https://support.atera.com/hc/en-us/articles/360011679220-Set-sound-alerts
To customize your alerts, visit: https://support.atera.com/hc/en-us/articles/360011751059
There are no alerts for incoming chats though. I would suggest adding this to UserVoice.
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