Helpdesk

Discussion List

Discussion	Started By	Replies	Views	Most Recent
Introducing technician group management 🧑‍💻🧑‍💻🧑‍💻 Announcement	gilgi October 7	0	36	gilgi October 7
Takeaways from our most popular August Blogs 🖋️ Announcement	gilgi September 18	0	42	gilgi September 18
Anydesk Errors in Event log	lauri.kinnunen October 2023	22	2.4K	lauri.kinnunen November 29
Add a time entry with 24h clock by default	support_anotherview November 22	0	5	support_anotherview November 22
Assigned Groups	Billy Barule September 23	8	100	mbudke November 16
scheduled tickets in a recurring cycle	baer November 1	0	9	baer November 1
Ticketing Tray	mbudke September 11	5	80	gilgi October 27
Atera’s Helpdesk just got a major upgrade 🧑‍💻🛠️🚀	gilgi October 21	0	39	gilgi October 21
Ticketing: Approval procedure with four eyes principle?	atera01 October 17	0	13	atera01 October 17
SaaSAlerts Integration	Mackey_Info_Tech October 9	1	15	gilgi October 14
Splashtop on Mac installing itself	jfrisbee September 30	4	34	dragos.t October 2
Ticket comment deleting/converting	stuarthill September 26	2	25	stuarthill September 27
Suppress ticket automation emails based on a filter?	dfletcher September 20	0	15	dfletcher September 20
Ticket Workflow based on Dates	slawson September 18	0	22	slawson September 18
Time based ticket rules based on activity status - why does this not exist?	justin September 18	6	24	gilgi September 18
Custom Ticket fields used in ticket forms don't update in Atera if updated by user	justin September 17	2	15	gilgi September 17
Disable customer	sandeep.h August 18	4	32	gilgi August 20
Tickets from Non client emails	COOLNETAU August 14	0	16	COOLNETAU August 14
tray icon looks bad	COOLNETAU August 1	4	44	COOLNETAU August 13
Updating / changing tickets	mbudke August 5	1	13	Russ August 6
Tickets via Email	Mackey_Info_Tech March 5	5	375	heimir July 31
Contacts with the same name and a world of confusion in ticket management	reza July 22	3	32	dragos.t July 23
Helpdesk templates and automation rules	heimir July 5	8	118	gilgi July 22
Scheduled tickets in chronological order	frank.pietersma September 2023	9	131	gilgi July 21
Multiple Ticket Forms	HamblettConsultancy July 18	0	23	HamblettConsultancy July 18
Preformatted Email templates?	cwhitmore June 12	6	89	heimir June 26
Updating contracts	rleiker May 6	1	36	Sarah_from_Atera May 7
No email on new tickets	netadmin April 29	1	43	Sarah_from_Atera May 2
Vendor "#nnnn" ticket ID format conflicting with ours	gberthold April 15	3	65	Sarah_from_Atera April 24
Working with Users Unwilling to Chat with the AI	iectechbrian March 26	10	212	iectechbrian April 22
Email Technician if Customer updates a Ticket	NJS_FCL April 12	2	69	NJS_FCL April 15
Microsoft 365 Quarantining Emails with Agent Installer link as Malware	SteveA February 28	5	260	Sarah_from_Atera March 12