Helpdesk

Discussion List

Discussion	Started By	Replies	Views	Most Recent
Ticketing Tray	mbudke September 11	1	15	gilgi September 12
Disable customer	sandeep.h August 18	4	22	gilgi August 20
Tickets from Non client emails	COOLNETAU August 14	0	11	COOLNETAU August 14
tray icon looks bad	COOLNETAU August 1	4	31	COOLNETAU August 13
Anydesk Errors in Event log	lauri.kinnunen October 2023	21	2.1K	a.benkel August 9
Updating / changing tickets	mbudke August 5	1	11	Russ August 6
Tickets via Email	Mackey_Info_Tech March 5	5	302	heimir July 31
Contacts with the same name and a world of confusion in ticket management	reza July 22	3	21	dragos.t July 23
Helpdesk templates and automation rules	heimir July 5	8	102	gilgi July 22
Scheduled tickets in chronological order	frank.pietersma September 2023	9	131	gilgi July 21
Multiple Ticket Forms	HamblettConsultancy July 18	0	21	HamblettConsultancy July 18
Preformatted Email templates?	cwhitmore June 12	6	81	heimir June 26
Updating contracts	rleiker May 6	1	31	Sarah_from_Atera May 7
No email on new tickets	netadmin April 29	1	31	Sarah_from_Atera May 2
Vendor "#nnnn" ticket ID format conflicting with ours	gberthold April 15	3	61	Sarah_from_Atera April 24
Working with Users Unwilling to Chat with the AI	iectechbrian March 26	10	211	iectechbrian April 22
Email Technician if Customer updates a Ticket	NJS_FCL April 12	2	61	NJS_FCL April 15
Microsoft 365 Quarantining Emails with Agent Installer link as Malware	SteveA February 28	5	191	Sarah_from_Atera March 12
Avast quarantining Atera upgrades	mail March 6	1	81	Sarah_from_Atera March 7
Editing/un-merge ticket feature?	brawdon February 13	1	131	sarah+success February 19
Print/Export/Email Ticket Details	jstewart July 2023	6	533	angelo.ponzi February 12
Knowledgebase - Videos	mbudke February 4	3	72	Sarah_from_Atera February 8
Timesheet Report - WHY!!!	tanderson January 31	4	91	tanderson February 1
Set a ticket to Unassigned?	dfletcher January 2	6	151	cjeffers January 4
Favorite Product Family	tanderson November 2023	2	91	tanderson January 2
Customer Portal with custom domain	gcean December 2023	3	191	tanderson December 2023
Atera email notifications DMARC failure	jstewart November 2023	2	111	chansen December 2023
Favorite Status Fields	tanderson November 2023	0	31	tanderson November 2023
Alert Sounds	tanderson November 2023	2	81	tanderson November 2023
Reporting SLA per contract	hayley.rafter October 2023	5	81	nina November 2023