Introducing technician group management 🧑‍💻🧑‍💻🧑‍💻

gilgi

Are you looking to boost your team's efficiency and keep ticket management under control? With Atera’s technician groups feature, you can easily organize technicians, streamline ticket assignments, and ensure that your team stays focused on top priorities!

By assigning tickets to groups, you can create a more organized workflow and can quickly filter through custom ticket views to see what matters most. Here’s how technician groups can add value to your operations:

• Team organization: Group your technicians by skills, roles, or departments for a more structured approach.
• Ticket assignment: Assign tickets directly to technician groups to ensure that the right team is on the case, every time.
• Custom ticket views: Filter by groups and save views for a quick overview of team workloads and priorities.

Key benefits:

1. Efficient workflow: Assign tickets automatically and in bulk, cutting down manual work.
2. Flexibility: Technicians can belong to multiple groups, allowing for versatile team setups and better prioritization. 
3. Automated assignments: Integrate with automation rules for hands-free ticket routing.

Ready to create your first group?

Admins can create, edit, and delete groups directly through the new ‘Technician groups’ page.
Whether you’re managing a growing team or improving ticket organization, technician groups give you the tools to stay on top of ticket management effortlessly.