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AI Copilot Just Leveled Up! Smarter. Faster. More intuitive than ever.
Atera’s AI Copilot is breaking free from devices and tickets—bringing real-time insights wherever you need them! What’s new? Account intelligence—Copilot now analyzes your entire account for trends & insights. Chat history—Manage multiple conversations and pick up where you left off. Image analysis—Upload screenshots, and…
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🚀 New filtering options in the Devices page: OS Edition & OS Version!
Is QoL Mondays becoming a thing?! Here's another small increment of improvement update! Filtering is key to efficient device management. Whether you're identifying outdated OS versions, ensuring compliance, or rolling out updates to specific machines, we've added two new filtering options to the Devices page to help you…
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Where can you access Atera's product releases? #tiptuesday
I cover the features that I find most interesting for the community, but there are way more things happening, and there's no reason to miss them out. There are multiple options to stay up to date, in this week's TipTuesday, you can learn just how!
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🔐 Enhanced logout behavior: Boosting your security!
Today’s update covers a small but important security feature that is currently being evaluated in beta, and I’m delighted to share a sneak peak of it with you: We’re constantly improving to keep your data safe, and that’s why we’re excited to introduce an enhanced logout behavior feature, which offers a smarter, more…
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📌 Introducing Pinned Details: Your key info prioritized
We’re thrilled to announce the arrival of the Pinned Details feature! This QoL update is here to prioritize the information that matters to you most. With pinned details, you can pin your most important fields to the top of your Customer and Site pages. Whether it’s a website link, phone number, or even a custom field…
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Preview attachments without downloading files📎📁
It's a quality-of-life feature this time, as you will soon be able to preview attachments directly within Atera, making it easier to access the information you need without unnecessary file management! 📄 Supported formats include: Image files Text documents (Word, etc.) PDF files Text or JSON files Excel, Spreadsheet, CSV…
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Queue automation profiles for offline devices 💤💤💤
Keeping software up to date is vital for security, performance, and usability. With Atera’s patch management, you gain full administrative control over patching—even for offline devices. That’s right, whether your devices are online or offline, Atera ensures no security vulnerability or bug goes unpatched. How does It…
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Introducing technician group management 🧑💻🧑💻🧑💻
Are you looking to boost your team's efficiency and keep ticket management under control? With Atera’s technician groups feature, you can easily organize technicians, streamline ticket assignments, and ensure that your team stays focused on top priorities! By assigning tickets to groups, you can create a more organized…
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🏖️ Prepare for the holidays with the new Holidays SLA feature
Efficiently manage work hours, holidays, and SLAs with Atera! I look forward to the holidays in order to refresh and recharge. For me, that’ll be during much of October, if only my SLA’s wouldn’t be impacted by this...🤔 If you’re using Atera, you have that solved for you with the new Holidays SLA feature! On a more serious…
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♟️ Assign roles and permissions like never before – feature progress update
Quick couple of questions - do you: Define clear domains for your team members? Assign specific customers to each tech? If so, we have exciting news for you! Introducing the new Roles and Permissions page! Did you know that improving the roles page has been a top request in our suggestion portal? We've listened, and we're…
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Threshold profiles ProTip!
It's another Pro Tip! With our wonderful Meira from Customer Success team!
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Community survey: The search for a better search functionality! 🔎
Hey gang, We know that you’re always searching for ways to make things easier, by making them faster, more efficient, and more accurate, which is why we’re asking for your insight as we tackle one of the year's first feature updates. We’re revamping Atera’s global search functionality and need your input! So what are we…
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Atera’s Helpdesk just got a major upgrade 🧑💻🛠️🚀
With a slew of new features, we're excited to announce that our helpdesk system has received a powerful set of upgrades designed to make IT ticket management more efficient, flexible, and tailored to your needs. This update consolidates the significant leap forward in giving you more control and empowering your technicians…
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INVOICE BATCH: No Invoice #'s ?
I just noticed two things: When looking at your Invoice Batch, it does not have a column showing the Invoice #'s on each invoice line. You have to click into(press edit button) the invoice to see it's number. When looking at the Invoice list on the Billing tab, it does not have a column showing the Invoice Batch name it…
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INVOICE: Service Package
I have most customers on a monthly plan and tickets are charged by hourly time. However, there are optional a-la-carte services that repeat and will be on each invoice. Items like Backup/AV/RMM etc. A customer may have 20x RMM, 20x AV, 8x Backup. This "Service Package" will be different for each customer. I would expect I…
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Deprecation of old devices page
Out with the old and in with the new! We recently launched and communicated our new Devices page. With its improved UI, enhanced search capabilities, and advanced filters, this feature is now more robust and functional for your needs. You can read more about these updates in the Roadmap item. Today, we are officially…
