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Queue automation profiles for offline devices 💤💤💤
Keeping software up to date is vital for security, performance, and usability. With Atera’s patch management, you gain full administrative control over patching—even for offline devices. That’s right, whether your devices are online or offline, Atera ensures no security vulnerability or bug goes unpatched. How does It…
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Introducing technician group management 🧑💻🧑💻🧑💻
Are you looking to boost your team's efficiency and keep ticket management under control? With Atera’s technician groups feature, you can easily organize technicians, streamline ticket assignments, and ensure that your team stays focused on top priorities! By assigning tickets to groups, you can create a more organized…
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🏖️ Prepare for the holidays with the new Holidays SLA feature
Efficiently manage work hours, holidays, and SLAs with Atera! I look forward to the holidays in order to refresh and recharge. For me, that’ll be during much of October, if only my SLA’s wouldn’t be impacted by this...🤔 If you’re using Atera, you have that solved for you with the new Holidays SLA feature! On a more serious…
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♟️ Assign roles and permissions like never before – feature progress update
Quick couple of questions - do you: Define clear domains for your team members? Assign specific customers to each tech? If so, we have exciting news for you! Introducing the new Roles and Permissions page! Did you know that improving the roles page has been a top request in our suggestion portal? We've listened, and we're…
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💁New feature alert - Introducing the new help widget!
You’ve probably seen some changes in the layout menus – it’s a bit cleaner and some items have moved places so that all the information is now concentrated in one place. So what can the help widget do for you? Introducing - the new help widget, where you’ll find useful links, live support chat, and an AI-powered assistant…
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🗺️Navigating through the seas of development - Atera Product Roadmap is live!
You've asked for this, and our product and development teams have been inspired by your interest in Atera's priorities and plans. We believe in transparency and commitment to our community. Without further ado, we're thrilled to introduce our brand-new product roadmap board! The roadmap will be updated monthly, while new…
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Atera’s Helpdesk just got a major upgrade 🧑💻🛠️🚀
With a slew of new features, we're excited to announce that our helpdesk system has received a powerful set of upgrades designed to make IT ticket management more efficient, flexible, and tailored to your needs. This update consolidates the significant leap forward in giving you more control and empowering your technicians…
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INVOICE BATCH: No Invoice #'s ?
I just noticed two things: When looking at your Invoice Batch, it does not have a column showing the Invoice #'s on each invoice line. You have to click into(press edit button) the invoice to see it's number. When looking at the Invoice list on the Billing tab, it does not have a column showing the Invoice Batch name it…
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INVOICE: Service Package
I have most customers on a monthly plan and tickets are charged by hourly time. However, there are optional a-la-carte services that repeat and will be on each invoice. Items like Backup/AV/RMM etc. A customer may have 20x RMM, 20x AV, 8x Backup. This "Service Package" will be different for each customer. I would expect I…
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Deprecation of old devices page
Out with the old and in with the new! We recently launched and communicated our new Devices page. With its improved UI, enhanced search capabilities, and advanced filters, this feature is now more robust and functional for your needs. You can read more about these updates in the Roadmap item. Today, we are officially…
