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Efficiently manage work hours, holidays, and SLAs with Atera! I look forward to the holidays in order to refresh and recharge. For me, that’ll be during much of October, if only my SLA’s wouldn’t be impacted by this...🤔 If you’re using Atera, you have that solved for you with the new Holidays SLA feature! On a more serious…
Quick couple of questions - do you: Define clear domains for your team members? Assign specific customers to each tech? If so, we have exciting news for you! Introducing the new Roles and Permissions page! Did you know that improving the roles page has been a top request in our suggestion portal? We've listened, and we're…
You’ve probably seen some changes in the layout menus – it’s a bit cleaner and some items have moved places so that all the information is now concentrated in one place. So what can the help widget do for you? Introducing - the new help widget, where you’ll find useful links, live support chat, and an AI-powered assistant…
You've asked for this, and our product and development teams have been inspired by your interest in Atera's priorities and plans. We believe in transparency and commitment to our community. Without further ado, we're thrilled to introduce our brand-new product roadmap board! The roadmap will be updated monthly, while new…
I just noticed two things: When looking at your Invoice Batch, it does not have a column showing the Invoice #'s on each invoice line. You have to click into(press edit button) the invoice to see it's number. When looking at the Invoice list on the Billing tab, it does not have a column showing the Invoice Batch name it…
I have most customers on a monthly plan and tickets are charged by hourly time. However, there are optional a-la-carte services that repeat and will be on each invoice. Items like Backup/AV/RMM etc. A customer may have 20x RMM, 20x AV, 8x Backup. This "Service Package" will be different for each customer. I would expect I…
Out with the old and in with the new! We recently launched and communicated our new Devices page. With its improved UI, enhanced search capabilities, and advanced filters, this feature is now more robust and functional for your needs. You can read more about these updates in the Roadmap item. Today, we are officially…
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General discussions
This section is used to discuss ActionAI, AIT, Copilot and Autopilot.