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Discover the all-new Reports page: Unlock actionable insights like never before!
We’re thrilled to unveil Atera’s revamped Reports page, designed to supercharge your productivity and empower you with data-driven decisions. With an intuitive navigation system, an array of powerful reports, and a reimagined user experience, this update is here to redefine how you manage and analyze your operations.…
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ProTips --Transform your Atera ticketing experience!
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Introducing technician group management 🧑💻🧑💻🧑💻
Are you looking to boost your team's efficiency and keep ticket management under control? With Atera’s technician groups feature, you can easily organize technicians, streamline ticket assignments, and ensure that your team stays focused on top priorities! By assigning tickets to groups, you can create a more organized…
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🏖️ Prepare for the holidays with the new Holidays SLA feature
Efficiently manage work hours, holidays, and SLAs with Atera! I look forward to the holidays in order to refresh and recharge. For me, that’ll be during much of October, if only my SLA’s wouldn’t be impacted by this...🤔 If you’re using Atera, you have that solved for you with the new Holidays SLA feature! On a more serious…
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🧾 App Center invoice breakdown by customer
Exciting news for your bookkeeping! We’ve simplified your billing experience with the Atera App Center invoice breakdown by customer, Built to empower your business with effortless customer billing and bold, strategic monetization decisions Starting this week, for each invoice, you'll be able to download a detailed…
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Atera’s Helpdesk just got a major upgrade 🧑💻🛠️🚀
With a slew of new features, we're excited to announce that our helpdesk system has received a powerful set of upgrades designed to make IT ticket management more efficient, flexible, and tailored to your needs. This update consolidates the significant leap forward in giving you more control and empowering your technicians…
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View Attachments??
When attaching files inside a client, there is only the option to download or delete an attachment? No way to view or update? An example, if you attach a PDF, a jpeg or even a txt file, I would like to be able to view it instead of downloading each time. Also, if I have an update to a file, I have to delete the original…
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Search by Relations
We are using Relations to associate users to computers, which is particularly helpful for our Counter Computer (retail environment), as they are shared by multiple people, but we utilize a common logon to ensure hardware/software configurations remain functional (printers, credit card terminals, etc.). However, the…
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🆕 Monthly innovations webinar
Heya, There's a new webinar in town - Monthly innovation insights – where we welcome you to meet our new features! https://www.atera.com/webinars/monthly-innovation-0810/ This month was MASSIVE, and we've added and updated a wide range of features in RMM, PSA and AI areas, as well as some UI tinkering. I warmly recommend…
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BATCH email for BATCH invoices
It looks like I have to click 'email customer' within each invoice in an invoice batch manually myself. There doesn't seem to be a button to 'Email ALL customers' for the invoice batch for each month's invoice processing… So if I generate 50 invoices this month and include them in the monthly invoice batch, I then have to…
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Search through previous tickets
Feels like this should be something baked in from the get-go? Yes, I can see tickets associated with a user who submitted them but that's not good enough. Being able to search for a specific item should give me SOME kind of information that I can use to pull up the old ticket to refer to remediations performed/notes. From…
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Is anyone using Xero? How is it?
We are looking for an alternative to Quickbooks online. It's awful. Any advice you can provide would be greatly appreciated.
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Filter deleted tickets from reports
How are you managing 'deleted tickets' in your Advanced Reports? When I have a look at the Ticket Summary report the 'deleted' tickets are included in the numbers, and there is no way I can filter them out. How do I get reporting based on resolved/closed tickets?
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Alert Sounds
@nina Or anyone else. Is there a sound notification for ticket responses or chats? If someone replies to a ticket and I am assigned to it, can it play a sound notification so I know someone replies? Thanks!
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General improvements
Hey, After evaluating Atera for a couple of weeks I want to propose the following improvements: Default Time-Entry for Tickets: Implementing a feature to set a default time-entry based on customer contracts (30/60 minutes) can streamline ticket handling and ensure billing consistency. This could reduce manual entry errors…
