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I’m once again sharing a sneak peek into an upcoming feature that is currently in beta–it’s a QoL ticketing-related change in email ticketing, which means this is great for those of you who are utilizing the Atera helpdesk. Ticket threads: No more scattered email responses! One of the pains we heard from you was that each…
I am trying to figure out how to send email notifications to technicians, when a new ticket is created. We would also like to send the email notifications when a ticket is updated, as well, if that is possible. The more critical, though, is the new ticket email notification. I have been looking in the 'ticket automation…
Hi There, It happens when I install a new laptop and first install the agent installer. That after a couple minutes the device shows up in the atera portal I manually activate the helpdesk agent. But sometimes.. it does not show.. not after a reboot of even uninstall + reinstall of the installer agent. How can I fix this?…
Hello Everyone, I am starting to learn Atera. Therefore, I started from the first webinar on the 11 page, therefore need some guidance to learn fast and understand more about atera. Looking forward to hear from you all. Thanks, Rahul:)
Does anyone have any things they do for work-arounds of not having an MDM software in place? My organization has 4 locations spread over nearly 200 miles apart, but still has much of a small-business mindset. They don't want to pay extra for an MDM software onto of what Atera provides. Each location has anywhere from 8-20…
Feels like this should be something baked in from the get-go? Yes, I can see tickets associated with a user who submitted them but that's not good enough. Being able to search for a specific item should give me SOME kind of information that I can use to pull up the old ticket to refer to remediations performed/notes. From…
HI i am trying to install HelpDesk Agent i clicked activate button several times but it's not installed in targeted device.
Has Atera changed their email sending service provider recently? All email notifications are getting quarantined or dropped because of DMARC failures. dmarc=fail policy.published-domain-policy=reject policy.applied-disposition=quarantine policy.evaluated-disposition=quarantine policy.arc-aware-result=fail…
If you guys haven’t already tried this GPT powered Atera demo it’s pretty damn cool! Spent quite a bit of time trying to trip it up acting as a PEBCAK user and it does a really good job negotiating it.
@nina Or anyone else. Is there a sound notification for ticket responses or chats? If someone replies to a ticket and I am assigned to it, can it play a sound notification so I know someone replies? Thanks!
Hey, After evaluating Atera for a couple of weeks I want to propose the following improvements: Default Time-Entry for Tickets: Implementing a feature to set a default time-entry based on customer contracts (30/60 minutes) can streamline ticket handling and ensure billing consistency. This could reduce manual entry errors…
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General discussions
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This section is used to discuss ActionAI, AIT, Copilot and Autopilot.
