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Does anyone have any things they do for work-arounds of not having an MDM software in place? My organization has 4 locations spread over nearly 200 miles apart, but still has much of a small-business mindset. They don't want to pay extra for an MDM software onto of what Atera provides. Each location has anywhere from 8-20…
Feels like this should be something baked in from the get-go? Yes, I can see tickets associated with a user who submitted them but that's not good enough. Being able to search for a specific item should give me SOME kind of information that I can use to pull up the old ticket to refer to remediations performed/notes. From…
HI i am trying to install HelpDesk Agent i clicked activate button several times but it's not installed in targeted device.
Has Atera changed their email sending service provider recently? All email notifications are getting quarantined or dropped because of DMARC failures. dmarc=fail policy.published-domain-policy=reject policy.applied-disposition=quarantine policy.evaluated-disposition=quarantine policy.arc-aware-result=fail…
If you guys haven’t already tried this GPT powered Atera demo it’s pretty damn cool! Spent quite a bit of time trying to trip it up acting as a PEBCAK user and it does a really good job negotiating it.
@nina Or anyone else. Is there a sound notification for ticket responses or chats? If someone replies to a ticket and I am assigned to it, can it play a sound notification so I know someone replies? Thanks!
Hey, After evaluating Atera for a couple of weeks I want to propose the following improvements: Default Time-Entry for Tickets: Implementing a feature to set a default time-entry based on customer contracts (30/60 minutes) can streamline ticket handling and ensure billing consistency. This could reduce manual entry errors…
@nina When can we expect this updated view?
Hello Atera Community, I'd like to propose a feature that could significantly enhance our ticketing system: dedicated ticket queues with the capability to assign tickets directly to these queues. Why Ticket Queues? Ticket queues would allow us to categorize and prioritize incoming requests more efficiently, ensuring that…
To check out our latest Release Notes visit: https://support.atera.com/hc/en-us/articles/7066476003484 October Your AI assistant is here, there, and everywhere. Learn more Tickets page: Ticket resolutions at lighting speed. Devices page: Generate scripts, OIDs, and terminal commands. Schedule shutdown actions: Log out,…
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