It appears that the app has updated and it now is functioning again.
Thanks!
Mobile App with Splashtop error 40409
Mackey_Info_Tech
Member Posts: 19 ✭
Last few days, when I attempt to remote an endpoint via my iphone I am getting the following error:
ERROR
Service is unavailable with this version of app.
To continue, please update your app.
(40309)
I checked the app store, no update for Atera or the Splashtop RMM app. I uninstalled both and reinstalled, still getting same. Anyone else seeing this issue? I can connect to any endpoint from my PC's without issue.
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0
Comments
-
Hi @Mackey_Info_Tech - I've opened up a ticket with our Support Team on your behalf.
1 -
Hi @Mackey_Info_Tech - Looks like it's a Splashtop issue. They had an outage in the beginning of this week and it's still ongoing, which is affecting overall performance and connectivity.
To check their latest updates, visit:Splashtop Status
1 -
It appears that the app has updated and it now is functioning again.
Thanks!
1 -
Good to hear!
0
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