-
Splashtop Premium—Now on mobile! 🤳
Good news, to those working on the go, which is everybody these days 😂 If you've been using Splashtop Premium but wished you could access it from your mobile device—your wait is almost over! First let’s refresh a bit… The 3 key benefits of Splashtop Premium Boost efficiency with multi-monitor access, Enhance collaboration…
-
Turbocharge the power of remote access with Splashtop Premium 💦🔝
We’re thrilled to introduce Splashtop Premium, a game-changing upgrade for your remote access experience. Splashtop Premium is designed to optimize your workflows, enhance collaboration, and give you unparalleled control—all packed and integrated directly into Atera’s all-in-one platform, creating a seamless experience.…
-
Splashtop not working on Windows Server 2025 Domain Controller
I'm unable to access a new server we just put into production. After rebooting the server for the first time, Splashtop stops working. I thought we had a larger issue so I reinstalled the Operating System. Same issue after reinstall. After the first reboot, Splashtop no longer functions. Does anyone know of a fix for this?…
-
Splashtop remote access to Debian Linux client
Hello all. Most of the systems I support through Atera RMM are Windows systems, but there are some exceptions. Recently, I've tried installing Atera Agent on a new system I just built with Debian GNU/Linux 12, my preferred distro for general purpose systems (this particular system basically just needs to run a web…
-
Atera not connecting
Long story short…. I have changed or modified anything in my portal, but I've lost all connections with my remote devices. They all show online but I can remote into any of them, I can't even bring up a remote command line or powershell. And Atera helpdesk politely told me to find a script to uninstall and reinstall…
-
Known Splashtop issue for Mac devices
Hey gang, We've been updated of a known issue from the Splashtop team. Thank you for reaching out to Splashtop Support. To provide more details, there is an ongoing issue with the Splashtop software crashing on macOS 15 and later due to a bug on Apple's side. Splashtop has confirmed that no changes were made on our end,…
-
Splashtop on Mac installing itself
We've used Splashtop in the past, primarily when AnyDesk was down for its CVE, but once again it's installing itself on Mac systems without prompting, and AnyDesk is set as our primary tool - is there a setting/patch that we can deploy to stop Splashtop from installing itself? We've had several people irritated and freaked…
-
AI Splashtop session summaries
Anyone else get flashbacks similar to the "Windows Recall" fiasco? I opted to not get the AI add-on, are my sessions being monitored?
-
DashBoard: Available Monitoring widget
For the dashboard's "Available Monitoring" widget, is there a way to re-order the "Device Type" column. Currently from top to bottom - Servers, PC, MAC, Linux, etc…. However, I want to re-order this whereby I see top as "SNMP, Generic, HTTP, etc.."
-
Bitdefender and Atera agent: the empire strikes back?
Hi all, I was wondering whether anyone using Bitdefender's Gravity Zone in combination with Atera has encountered this issue. I've had a single agent receiving advanced threat control blocks for suspicious behavior, all commands executed by the SYSTEM user - sometimes from the Splashtop agent. The blocked commands…
-
Splashtop Errors
Hey all, I've been trying to troubleshoot a couple Splashtop errors that seem to be randomly occurring across a variety of our managed devices. The two main issues are as follows.. Upon trying to connect, Splashtop will report the "RMM client is missing" - This occurs after reboots/reinstalls, and checking permissions.…
-
Splashtop integration down?
I am unable to connect to any of my clients, is Splashtop currently down?
