Mobile App with Splashtop error 40409

Mackey_Info_Tech

Last few days, when I attempt to remote an endpoint via my iphone I am getting the following error:

ERROR

Service is unavailable with this version of app.

To continue, please update your app.

(40309)

I checked the app store, no update for Atera or the Splashtop RMM app. I uninstalled both and reinstalled, still getting same. Anyone else seeing this issue? I can connect to any endpoint from my PC's without issue.

nina

Hi @Mackey_Info_Tech - I've opened up a ticket with our Support Team on your behalf.

nina

Hi @Mackey_Info_Tech - Looks like it's a Splashtop issue. They had an outage in the beginning of this week and it's still ongoing, which is affecting overall performance and connectivity.
 
To check their latest updates, visit: https://status.splashtop.com/

Mackey_Info_Tech

It appears that the app has updated and it now is functioning again.

Thanks!

nina

https://community.atera.com/discussion/comment/795#Comment_795

Good to hear!