Auto-close resolved ticket after time has passed - how?
Comments
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Heya…
Have a look at the rules i created for inactive tickets, you can build on this to automatically close them too.
Cheers.
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Hi!
Thanks for this - I've just had a chance to implement it. I'll see how it goes!
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I've left it for a few days but unfortunately doesn't seem to autoclose any tickets. I've also found the exact thing I needed on the documentation (last one on the list) but my rule is set up exactly the same as there.
I'll log a support ticket.
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This config works for me.
Check, if trigger is "Ticket Closde/Resolved"
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You know what @Rytis I've just noticed in your screenshot your trigger is "ticket closed/resolved" (before even reading you suggested it!) - this aligns with the documentation too, I missed it. Mine was "ticket status changed".
I'll try this! ty.
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Delayed response, but I can confirm this does indeed work!
Thanks all.
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Happy to hear it!
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