Auto-close resolved ticket after time has passed - how?

m.vincer Member Posts: 13 ✭✭
edited December 3 in Helpdesk


Our ticket process essentially boils down to:

  1. Receive problem ticket
  2. Triage
  3. Fix problem & Verify
  4. Mark as resolved

We'd like to close off "resolved" tickets automatically, after say… 10 days or so of it being in the "resolved" state. Is this possible?


  • jstewart
    jstewart Member Posts: 18 ✭✭


    Have a look at the rules i created for inactive tickets, you can build on this to automatically close them too.


  • m.vincer
    m.vincer Member Posts: 13 ✭✭


    Thanks for this - I've just had a chance to implement it. I'll see how it goes!

  • m.vincer
    m.vincer Member Posts: 13 ✭✭

    I've left it for a few days but unfortunately doesn't seem to autoclose any tickets. I've also found the exact thing I needed on the documentation (last one on the list) but my rule is set up exactly the same as there.

    I'll log a support ticket.

  • rytis
    rytis Member Posts: 1
    edited August 3

    This config works for me.

    Check, if trigger is "Ticket Closde/Resolved"

  • m.vincer
    m.vincer Member Posts: 13 ✭✭
    edited August 3

    You know what @Rytis I've just noticed in your screenshot your trigger is "ticket closed/resolved" (before even reading you suggested it!) - this aligns with the documentation too, I missed it. Mine was "ticket status changed".

    I'll try this! ty.

  • sarah+success
    sarah+success Administrator Posts: 64 admin

    Hey @@ , Sarah from Atera here.

    Please update if this is working now for you, otherwise you are correct in opening a support ticket!

    And of course, thanks @jstewart and @Rytis for sharing the ticket automation rules you both use! Love to see community members helping each other 🔥🤩

  • m.vincer
    m.vincer Member Posts: 13 ✭✭

    Delayed response, but I can confirm this does indeed work!

    Thanks all.

  • nina
    nina Administrator Posts: 428 admin