Auto-close resolved ticket after time has passed - how?

m.vincer

Hey!

Our ticket process essentially boils down to:

1. Receive problem ticket
2. Triage
3. Fix problem & Verify
4. Mark as resolved

We'd like to close off "resolved" tickets automatically, after say… 10 days or so of it being in the "resolved" state. Is this possible?

jstewart

Heya…

Have a look at the rules i created for inactive tickets, you can build on this to automatically close them too.

Cheers.

m.vincer

Hi!

Thanks for this - I've just had a chance to implement it. I'll see how it goes!

m.vincer

I've left it for a few days but unfortunately doesn't seem to autoclose any tickets. I've also found the exact thing I needed on the documentation (last one on the list) but my rule is set up exactly the same as there.

I'll log a support ticket.

rytis

This config works for me.

Check, if trigger is "Ticket Closde/Resolved"

m.vincer

You know what @Rytis I've just noticed in your screenshot your trigger is "ticket closed/resolved" (before even reading you suggested it!) - this aligns with the documentation too, I missed it. Mine was "ticket status changed".

I'll try this! ty.

sarah+success

Hey @@ , Sarah from Atera here.

Please update if this is working now for you, otherwise you are correct in opening a support ticket!

And of course, thanks @jstewart and @Rytis for sharing the ticket automation rules you both use! Love to see community members helping each other 🔥🤩

m.vincer

Delayed response, but I can confirm this does indeed work!

Thanks all.

nina

https://community.atera.com/discussion/comment/812#Comment_812

Happy to hear it!