Automatic Ticket Assigning

jdarty
jdarty Member Posts: 2 ✭
edited December 2023 in General

Is there a way to prevent new tickets from being auto-assgined to a tech once they enter the ticketing queue?

I have another tech who usually gets auto assigned to a new ticket when it comes into our queue, but really I would like for any new ticket to be "unassigned" until a certain tech is available to pick it up.

What (if any) feature do I need to change to correct this? Unable to find anything on my own.

tia

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Comments

  • jstewart
    jstewart Member Posts: 20 ✭✭

    Heya.


    Check in Admin > Ticket Automation Rules and look for the "Auto Assignment" Rule. Give it a nudge.

    Cheers.

  • jdarty
    jdarty Member Posts: 2 ✭

    Bless you.
    I deleted the rule.

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