Automatic Ticket Assigning
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Is there a way to prevent new tickets from being auto-assgined to a tech once they enter the ticketing queue?
I have another tech who usually gets auto assigned to a new ticket when it comes into our queue, but really I would like for any new ticket to be "unassigned" until a certain tech is available to pick it up.
What (if any) feature do I need to change to correct this? Unable to find anything on my own.
tia
1
Comments
-
Heya.
Check in Admin > Ticket Automation Rules and look for the "Auto Assignment" Rule. Give it a nudge.Cheers.
2 -
Bless you.
I deleted the rule.2
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