Send Email Notifications to Technicians when New Ticket is created

mmiyamoto

I am trying to figure out how to send email notifications to technicians, when a new ticket is created. We would also like to send the email notifications when a ticket is updated, as well, if that is possible. The more critical, though, is the new ticket email notification.

I have been looking in the 'ticket automation rules' area, to possibly create a rule, but am not sure if this is the right place.