New Ticket View!!
Comments
-
Hey Taylor,
We've started offering the page to some of our customers already.
I have opened it in your account, you would have to log in again to be able to navigate to the new page.
Please note there is still some missing functionality on the new page, features such as ticket tags, satisfaction survey, spam management, and product & expenses management.
We are working to add those as we go.
Let us know what you think of the new design,
Yakov4 -
Thanks @Yakov ! @tanderson , we would love your feedback! Keep us posted!
1 -
-
Hey @joseph.smith , @slinke
We've enabled the navigation to the new ticket page for you guys.
As mentioned to Taylor, please note there is still some missing functionality on the new page, features such as ticket tags, satisfaction survey, spam management, and product & expenses management.
We are working to add those as we go.
Let us know what you think!3 -
Hi,
the new view is great.
I have one suggestion for improvement: it would be good if you could quickly create a new contact from this view (as in the past) - at least that was possible with the old view.
Personally, I would also really like it if you could even create a new customer from here.2 -
@Yakov The team are loving it so far… A couple things that have cropped up though:
- The reply box is a little thin, it'd be nice to be able to resize the window vertically.
- When pasting an image/screenshot into the reply box the image is centred by default, it'd be nice if it defaulted to the left in line with text.
- The option to resize the image also seems to have disappeared.
1 -
Gotcha, thanks for the feedback!
We didn't have an option to create a contact in the old UI actually, what would be the use case of creating a new one while dealing with a ticket raised by/on behalf of a different person?
When would you create a new customer?
You still have the "New" button on the top left corner of the screen0 -
Duly noted Joseph! We'll take this into consideration.
If you click the image, you'll be able to resize it by dragging one of the corners:
2 -
Sorry, I made a mistake here, I was creating the ticket, everything is the same there and I can create the contact.
The new ticket view is really good, much clearer!0 -
@Yakov @nina The best thing that could be added is the Ticket Time entries as part of the ticket notes. Currently we have techs that (by their own fault) miss notes because they forget to view the time entries. They look at the list of internal/external notes. It would be helpful if the time entry notes appeared in the list of notes as a sperate color like the internal notes do. Please Please Please make this a feature! It would help to be able to read in one thread everything that has happened to the ticket.
1 -
When selecting a contact in the ticket, it would be good if the associated customer for the contact is also displayed in the selection window. In the old view or when creating a ticket, this is displayed in brackets.
2 -
Preview looks great! Can you please enable this for us to try out aswell?
0
Topics
- All Topics
- 42 Getting started
- 26 Read before posting
- 8 Meet and greet
- 257 General
- 71 News and announcements
- 2 Swag
- 1 Roadmap updates
- 83 Resources
- 12 Knowledge Base
- 17 Webinars
- 1 Shared Script Library
- 2 Blog
- 21 Pro Tips
- 28 Got an idea?
- 3 Atera Academy
- 2 ActionAI
- 1 Copilot
- 142 Remote Monitoring and Management
- 85 Remote Monitoring
- 28 Patch Management
- 107 Professional Services Automation
- 65 Helpdesk
- 17 Billing
- 22 Reporting
- 41 Integrations & add-ons
- 22 Integrations
- 11 Add-ons
- 108 Scripting and automations
- 62 Scripts
- 32 Automations