Mobile App improvements

robin.nordlander Member Posts: 4
edited December 3 in Got an idea?


Our field technicians have some major issues with your mobile app which affect the effectiveness och overall productivity.

1. The Mobile App does not support our custom "Status" fields. For every scheduled ticket, we change the status from "Pending" to "Scheduled" in order to keep track of the tickets that require on-site support. However, the field technicians are unable to see tickets with this status from their mobile phones which is a major concern (they do not have laptops). It seems the app only supports the native "Status" - can you add a field for Scheduled tickets onsite?

2. The Mobile App does not support the field technician to schedule tasks onsite by themself. This will lead to an administrative nightmare if every ticket needs to be scheduled from another colleague and not directly by the technician from their mobile phone.


  • nina
    nina Administrator Posts: 428 admin

    We do support the custom 'status' in the mobile app. In addition, you have the option to filter tickets by custom status. If you don't see this option, it could be a bug. To be on the safe side, I will open a ticket on your behalf.

    For your second question, did you want the technician to schedule a meeting in the calendar? If so, we do not have this option from the mobile app yet; we plan to add this in the near future. Keep your eyes peeled.

  • tanderson
    tanderson Member Posts: 136 ✭✭✭

    @robin.nordlander The tech needs to select each status field to be shown. When they have the mobile app open and on the tickets page there is a menu icon (three lines) in the bottom right-hand corner (on IOS). Select that menu and then status and select all the status that need to be able to be seen. Once set it stays, but if you add new status each tech will have to update that to be able to see them.

  • nina
    nina Administrator Posts: 428 admin

    Hi @robin.nordlander - Looks like Support was able to assist you and that all is working now! Glad to hear it.

    To share with the class (aka Community):

    1. Check to make sure you are on the latest mobile app versions 1.0.806 and 1.0.921, both on Android and IOS. If you are, you should be able to see the custom statuses. 
    2. At the moment, the mobile app does not support field technicians to schedule tasks/tickets. As a workaround, you can use the mobile browser to log into the console and schedule them there.

    And for any feature requests, like the ability to schedule tickets/tasks via the mobile app, please add it to our features board, UserVoice.

  • robin.nordlander
    robin.nordlander Member Posts: 4

    Yes! Awesome work Atera Team