Updating contracts

rleiker
rleiker Member Posts: 1 ✭
edited May 2024 in Helpdesk

We are trying to get SLA reporting but realized we need contracts in place.

Why can i not update the contract id via API.. i would like to apply contracts based on a excel sheet report i have manipulated. It seems as though i will have to update each ticket one by one from the web interface. Is there not a better way to do this?

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  • Sarah_from_Atera
    Sarah_from_Atera Member Posts: 93 ✭✭✭
    edited May 2024

    Hey @rleiker , Sarah from Atera here.

    There is no API call to edit contracts at the moment, so you will have to edit manually.

    The set up will be worth it!

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