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Hi, I've been exploring the API more extensively, and overall, it's been a great experience. However, I have some serious security concerns about the current setup where we only have one API key that has full access (Read/Write/Delete) to the system. From a security standpoint, this poses a significant risk because: The…
Hi, First time integrator with your API, and finding it… difficult compared to other vendors. For example - to get tickets where agents haven't logged time against them - I'd have to load all tickets in to memory and filter them client side, instead of a single query and filter on Ateras side. Is this the recommended path,…
Hi All, Thought I would turn my attention to API's ! and getting thoroughly frustrated at my failure !! Would any one be kind enough to provide a simple example on how I get it to work ! What I would like is this :- Create a custom Field in say the Agents area, lets call it "Field1" Then I would like a script that uses the…
This has been brought up before, but we need to be able to export all of the BitLockers keys for machines via the API. In light of the CrowdStrike issues late last week, I feel for anyone that has been affected by such a simple mistake that took down giants last week. It's not a workable solution to have to open each agent…
We are trying to get SLA reporting but realized we need contracts in place. Why can i not update the contract id via API.. i would like to apply contracts based on a excel sheet report i have manipulated. It seems as though i will have to update each ticket one by one from the web interface. Is there not a better way to do…
I have SNMP Monitored OIDs which successfully creates alerts. I like these alerts to go to a slack channel. I have setup the slack App and associate to a channel but not sure how to use the Atera API to integrate with Slack. Any ideas?
Today I started having tickets come in from users complaining about a pop-up from the antivirus system. There were variations, but each said that a part of the agent did not have a valid digital signature. I was able to send in a few screenshots to Atera and they are working on it. I wanted to let everyone know, should…
Hi Guys, I would like to know if it is possible to create an alert from a powershell script. I tried to use api but I received a warning like : "Unable to build a secure connection.." Thank you for your support. Ciao
I've been playing around with the Atera API and was wondering if the Device GUID was an internal identifier from Atera, or if it comes from the system. I can see that it is used from the individual pages for each agent, which leads me to believe that it is generated within Atera itself. However, with the AgentID being used…
In similar spirit to the shared script library, I would love to see a central repository for sharing ideas on how the API is being used in various environments. I am good with technical, but sometimes my creativity is lacking. What are some of your best API usage ideas?
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General discussions
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