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Efficiently manage work hours, holidays, and SLAs with Atera! I look forward to the holidays in order to refresh and recharge. For me, that’ll be during much of October, if only my SLA’s wouldn’t be impacted by this...🤔 If you’re using Atera, you have that solved for you with the new Holidays SLA feature! On a more serious…
We are trying to get SLA reporting but realized we need contracts in place. Why can i not update the contract id via API.. i would like to apply contracts based on a excel sheet report i have manipulated. It seems as though i will have to update each ticket one by one from the web interface. Is there not a better way to do…
Hi all, For part of one of our accredations we need to show our SLA acheivements per each contract. We have power plan so have advanced reporting, I think I have found a way that will give me the results, but it does mean I have to do alot of prep for each ticket for each customer to display it. Wondered if anyone has…
I have been hunting for some clearity in the understanding SLA Statistics in the dashboard. We have looked at the SLA setting and some of our other settings and I can't figure out why the times jump in the first reponse times. We have responded during our business hours within the SLA time frame. The only thing I can think…
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General discussions
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This section is used to discuss ActionAI, AIT, Copilot and Autopilot.
