Splashtop problem

gestione

Hi

i have install RMM Splashtop exe on device; now the servis is run.

From Atera console, i click 'connect', but nothing. I can't connect it.

Do I have to do something other?

i read documentation, but there aren't issue..

Thank's

gestione

PS i test a free trial now

nina

Hi @gestione - I have opened a ticket with our Support Team to help troubleshoot this issue. Ticket #420385.

ckaiser

i am having the same issue, our Atera package says Splashdesk is included but i am having no luck getting it to work

gestione

Hi

i solved problem; on my laptop (or machine to use for connect to Atera web console) i installed splashtop (Version for RMM - same as the device)

Now works

I hope I help you
Bye

gestione

PS: thank you to Atera technical support for solution

nina

https://community.atera.com/discussion/comment/1203#Comment_1203

Were you able to solve the issue? Did you open a ticket with Support?

gestione

Hi Nina,

you are open the ticket…

"Hi @gestione - I have opened a ticket with our Support Team to help troubleshoot this issue. Ticket #420385."

The support has contact me for remote connection to view problem

nina

https://community.atera.com/discussion/comment/1222#Comment_1222

Yes. Was asking @ckaiser if he opened a ticket too.