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We have two instances of the trial anyway to combine them? One I started in advance to test pushing out the .msi to users and one someone else started to check out the interface and do some testing with. Id rather send my 100ish systems to him.
Hi - Thank you for trialing Atera. We're sure you have some questions; we're ready to answer! Shoot. Best, Nina & the Atera crew
Hi i have install RMM Splashtop exe on device; now the servis is run. From Atera console, i click 'connect', but nothing. I can't connect it. Do I have to do something other? i read documentation, but there aren't issue.. Thank's
I am on the trial period of Atera. I've added a test user under the "Sites" page, given him an email, but didn't receive any password. I then tried setting the password manually, but I'm unable to sign-in from the customer portal using those credentials as I get a "Login Failed" Then when I try to "reset" my password.. it…
i have add a rule for automatic assign ticket to a specific technical, from contact email received, but nt work. i use condition: " From Contact Email Contains <domain of customer ex: telecom.it> No corrispondent " but rule not work. Why? thank'you very much
Hey all, I just started using Atera and want to interact with the API. I am using a trial and trying to do API calls using Postman. I am getting "Status: 402 Payment Required" and wanted to find out if the Atera API is only open on the paid accounts. Thank you.
Hey all, Trialling Atera coming from Syncro and one of the great things we do is pull data from machines and populate our assets custom fields. As an example (and I know Atera does this nativley but I am looking for examples of how to do this to apply it to a range of custom fields we need), we poll a machine for its…
I want to move our existing ticketing system (jira service desk) to Atera but I find Atera's ticketing feature is lacking one thing that I am looking for. Basically within the Jira ticketing system I have multiple forms for multiple different requests. IE: DB access, software licenses, security card modifications, etc...…
I regularly use the Agent Health and Auditor reports - both are incredibly useful. I want to start collecting memory and CPU averages over a period of time without delving into each Agent. The Agent Health report is able to give me this, however it's incredibly messy once you get past a couple of Agents (I have 174 for one…
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General discussions
Learn about new courses, how to get your certifications and share your feedback about the Atera Academy.
This section is used to discuss ActionAI, AIT, Copilot and Autopilot.
