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📌 Introducing Pinned Details: Your key info prioritized
We’re thrilled to announce the arrival of the Pinned Details feature! This QoL update is here to prioritize the information that matters to you most. With pinned details, you can pin your most important fields to the top of your Customer and Site pages. Whether it’s a website link, phone number, or even a custom field…
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Introducing Atera's new Patch Management Dashboard: Your single-pane solution for managing complianc
Get ready to simplify and strengthen your patch management with Atera’s latest innovation—the Patch Management Dashboard! This powerful tool brings you real-time insights into patch compliance and helps mitigate vulnerabilities with just a few clicks, giving you centralized control over device security and patch updates.…
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Introducing Mobile Device Management (MDM): A new partnership in Atera’s journey 📱
We're always striving to provide solutions that keep up with your evolving needs, and with that in mind, we are thrilled to announce a new collaboration with GoTo, that will integrate the Miradore Mobile Device Management (MDM) solution with the Atera platform. This partnership means IT teams like yours will enjoy mobile…
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Queue automation profiles for offline devices 💤💤💤
Keeping software up to date is vital for security, performance, and usability. With Atera’s patch management, you gain full administrative control over patching—even for offline devices. That’s right, whether your devices are online or offline, Atera ensures no security vulnerability or bug goes unpatched. How does It…
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Anydesk update
Dear Atera Community, Yasmin here, Atera Product Manager. We want to update you on our progress regarding the AnyDesk custom client within Atera. Right now, we’re using the most updated version of AnyDesk’s custom client, which is version 7.0.14. So far, AnyDesk has not released a newer version for the custom client beyond…
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Atera not connecting
Long story short…. I have changed or modified anything in my portal, but I've lost all connections with my remote devices. They all show online but I can remote into any of them, I can't even bring up a remote command line or powershell. And Atera helpdesk politely told me to find a script to uninstall and reinstall…
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Known Splashtop issue for Mac devices
Hey gang, We've been updated of a known issue from the Splashtop team. Thank you for reaching out to Splashtop Support. To provide more details, there is an ongoing issue with the Splashtop software crashing on macOS 15 and later due to a bug on Apple's side. Splashtop has confirmed that no changes were made on our end,…
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Search by Relations
We are using Relations to associate users to computers, which is particularly helpful for our Counter Computer (retail environment), as they are shared by multiple people, but we utilize a common logon to ensure hardware/software configurations remain functional (printers, credit card terminals, etc.). However, the…
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🆕 Monthly innovations webinar
Heya, There's a new webinar in town - Monthly innovation insights – where we welcome you to meet our new features! https://www.atera.com/webinars/monthly-innovation-0810/ This month was MASSIVE, and we've added and updated a wide range of features in RMM, PSA and AI areas, as well as some UI tinkering. I warmly recommend…
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Patch management with #tiptuesday
Our brilliant product manager Yasmin Simmons leads the RMM areas of our platform, and took the time to share a tip for software patching and bundling. Any patch tips you want to share with others?
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DashBoard: Available Monitoring widget
For the dashboard's "Available Monitoring" widget, is there a way to re-order the "Device Type" column. Currently from top to bottom - Servers, PC, MAC, Linux, etc…. However, I want to re-order this whereby I see top as "SNMP, Generic, HTTP, etc.."
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Deprecation of old devices page
Out with the old and in with the new! We recently launched and communicated our new Devices page. With its improved UI, enhanced search capabilities, and advanced filters, this feature is now more robust and functional for your needs. You can read more about these updates in the Roadmap item. Today, we are officially…
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API usage ideas
In similar spirit to the shared script library, I would love to see a central repository for sharing ideas on how the API is being used in various environments. I am good with technical, but sometimes my creativity is lacking. What are some of your best API usage ideas?
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Splashtop Access
Hi All, After the recent changes to Splash to now ask for permission to allow control, I have set my servers with the script to allow access after a delay of 30s. But I am wondering is there as setting to just allow access without the 30sec wait ?!?!? I know it’s only 30sec but can be frustrating when you’re in rush !…
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Automations running 12 hours later today
Is anyone else experiencing automations running 12 hours later then scheduled. i just has 500+ computers reboot in the middle of the workday. NOT COOL Atera. We also have automations that just randomly skipped a week. Can someone please explain what is going on.
