Atera's AI assistant - We want to speak to you about it!

Yakov

Hey all,

Yakov from the product team here, really enjoying the engagement with the community so far!

We're currently talking to you, our customers regarding the recently introduced AI Assistant in order to introduce improvement and hear about experience using the feature

For those of you who are not fully familiar with it - it is the assistant that helps you triage by providing you with
a. A summary of a ticket with a click of a button
b. A suggested response based on the ticket history
c. A suggested solution
d. Takes the suggested solution and turns it into a script if the solution is scriptable

If you'd like to discuss it, please schedule some time to hop on a call with us using this calendar booking link: https://atera.chilipiper.com/book/me/danielle-jaffit?type=atera-ai-user-research


Looking forward to your feedback,
Yakov

kim

Thank you @Yakov for sharing. I’m new to trying the AI agent and I’m hoping between the Atera team and the community I’ll see new ways to help it automagically work with my clients!

lauri.kinnunen

Could we get the AI to analyze the tickets in mass to identify repeating issues and so forth?

Example queries: How many open network related issues i have.
How many users are waiting for password?

kim

https://community.atera.com/discussion/comment/1026#Comment_1026

I love this idea!

nina

https://community.atera.com/discussion/comment/1041#Comment_1041

Sames!