Changes to New Ticket page

sandeep.h Member Posts: 13 ✭✭
edited December 2023 in Helpdesk

Hi team,

Looks like a new view/page is there when creating ticket in Atera. I like the how space is used but few things which is causing a lot of trouble for our team.

  1. We use Custom field for ticket Categories. Previously they were sorted Alphabetically. Also we could use keyboard keys to jump to a field (example H will take us to Hardware). With the new view both these things are not working. List is not sorted also keyboard keys don't work.
  2. Its nice to use AI but I think AI is good in some instance and all. new view has AI for Scheduing a ticket. Its good to have for complex situation but I think there should also be an option to manually select a date and occurrence. If I want to create a scheduled ticket for next week its easy to just select from the calendar rather than writing a full sentence.