Multiple Agents to a User

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mjones
mjones Member Posts: 143 ✭✭✭✭

A bit of grandstanding here since there is a highly rated request that looks to have been ignored for 2 years after it was being reviewed. This seems like a feature that has been sorely missing for a long time, but abandoned by the dev team ?
https://atera.uservoice.com/forums/936306-ideas-and-feedback/suggestions/44068440-assign-a-contact-to-multiple-agents-and-or-assign

Frequently we will have a user with multiple machines (many users
have a desktop and a laptop) or vice versa where there is a shared computer or device (terminal server or a shared computer).

We should be able to attach multiple machines to a single user and multiple users to a single machine. This is a base feature in all of the big player software packages and would be a huge deal breaker for a lot of MSPs (and IT department's alike).

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