High Memory usage alerts - lots of them!
Hi, has anyone else recently seen a massive spike in high memory usage alerts? We've had hundreds across all customers! I logged a ticket to ask if there was a known issue affecting all instances however i was just told to add exceptions to our anti-virus software. It must be a general issue.. Anyone?
Comments
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No more than usual. We use Eset AV
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Crowdstrike Falcon shop here, we haven't seen anything abnormal here either.
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We're using Bitdefender Gravity zone via Atera "integration", and have thousands of high memory alerts. Process Explorer shows BD eating various Dell software.
Most computers are unusable, and those that kind of are have 100% CPU usage as well.0 -
SAME HERE!!! Bit Defender on all.
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Have you had any Joy in fixing this?
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Yep we're on Bitdefender too but not deployed via Atera integration. Is it worth a support ticket with Bitdefender? Anyone got a fix for it?
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Hi all, Sarah from Atera here.
As of now, our support team is aware of this issue, and has suggested that you whitelist the Atera Agent and domains.
Please open tickets so our support are aware of more people with this issue!
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Hi Sarah, I have raised a ticket and this was the advice
Add the following paths to the Antivirus whitelist: C:\Program Files\Atera Networks (or C:\Program Files (x86)\ATERA Networks for 32bit) C:\Windows\Temp\AteraUpgradeAgentPackageis this consistent with what you are saying above? This will take a lot of resources as we have many Bitdefender companies with many policies that all need amending!
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Hi @NJS_FCL , I am taking a look at the ticket. Please keep communication there so our support can assist :)
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Hi we have just implemented the whitelisting of the two Atera related folder paths in ALL out Bitdefender policies. We are still seeing one or two alerts for High Memory usage coming in however i cannot be sure that the new Bitdefender Policy has downloaded to those clients yet. I guess time will tell if we see an overall downward trend of alerts in the coming hours…
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Hi @Sarah_from_Atera I've implemented the Whitelist on all our policies however still getting lots of Memory High alerts. I've logged a ticket with Bitdefender but they are saying the top high processes that Atera is reporting are not their processes, they are mostly SVCHost and Memory compression.
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Hi @NJS_FCL , the whitelisting solution I mentioned is still being examined. Our support team is aware of this, and please continue to update your ticket.
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Negative. Even scaled back BD's modules to get no change in high memory alerts. 100% disk-usage time as well.
I'm questioning why the event logs are filled with Atera agent installation logs like every 10 seconds. This has been going on for a little while, but I don't think it's proper behavior.0 -
Did anyone log a ticket with Bitdefender for this?
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I did. They told me to disable pieces of BD until the resource usage nomalized. I've been building new Policies to deploy on certain devices to test, but have not had much time to fielding "everything is slow" complaints from literally every user across the board.
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We thought we had pinned it down to a Dell BIOS update, but it's happening on other brand hardware as well.
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NOTE: I have confirmed that this isn't happening on machines that don't have BD installed.
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I can confirm this as well - Mostly a Dell shop, but definitely happening on other PC's (can't nail down exact commonality as its not across the board) - but all have BD
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where the past week memory usage in Atera was shown as a flat, horizontal line (indicating continiuous high memory usage) the lines are now fluctuating again on most of the clients indicating the issue has been addressed by Atera or Bitdefender. Did anyone catch an update on this through Atera or BD helpdesk?
EDIT: still getting a lot of high memory alerts though …
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Logged a case with Bitdefender through our managing partner. Would any of you who has already logged a ticket number and did a follow up on BD suggestions be so kind to PM their ticket number so I can refer to it? Thanks!!
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Seeing it here as well with BitDefender. Has anyone come across a solution yet?
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not yet :-(
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Hey everyone - wanted to update here that we have reached out to BitDefender on our end and will get back with more info.
Appreciate the continued patience here 🙏
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Still happening here. Only common thread is BitDefender. Thing is, it's not happening on every PC with BitDefender.
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I'm mostly seeing the issue on Windows 10 devices with BitDefender.
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I’m also getting more memory alerts than normal. However, it’s not only on Bitdefender devices.
One thing I have noticed is that when looking at the CPU and Memory Metrics (Last month view) there seems to have been a change around August 21st. Almost all devices show this change (both Bitdefender and non-Bitdefender devices).
I don’t know if it’s related to the memory alarms.
On almost all devices I have checked with this behavior Atera’s AgentPackageTaskManagement is shown as most active process in Task Manager - related?
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We really need some update here. It's getting to be a pain and happening randomly. You'll know you're effected because memory usage sits at 99% and the PC is non-responsive. It started on Aug 14th, here we are 2 weeks later, and still no resolution.
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Think this is separate. The BitDefender issue has memory going to 99% utilization.
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this seems to be a separate issue indeed, I've sent the exact type of screenshots to Atera and Bitdefender support with the Last month usage graphics. From Aug, 20 on the graph lines are going nuts compared to before.
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Any update here Sarah? I'm having to move all my Bitdefender licenses to another provider
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