Error popping up constantly

rob.williams
rob.williams Member Posts: 14 ✭
edited December 3 in General

Hi all,

Anyone else suffering from the constant pop up when viewing tickets that says

"The query specified in the URI is not valid. Could not find a property named 'undefined' on type 'DAL.Models.Agents'."

It's becoming a real pain and support are taking their time to investigate.

Been happening for last couple of days.

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Comments

  • dyoder
    dyoder Member Posts: 52 ✭✭✭

    Yes, this happens frequently. It happened more yesterday than today, but it is annoying. For me it doesn't happen when I open tickets, it happens when I open most devices or try to run a script.

  • derek
    derek Member Posts: 25 ✭✭

    I have been getting the same this week. It does not appear to affect anything.

    out of interest what browser are you using, I am using Edge

  • rob.williams
    rob.williams Member Posts: 14 ✭
    https://community.atera.com/discussion/comment/447#Comment_447

    Google Chrome here.

  • juan.pridgen
    juan.pridgen Member Posts: 5 ✭

    We are getting the same, and then today Atera froze across all users.

  • tim.schweitzer
    tim.schweitzer Member Posts: 2 ✭

    I am seeing this error also.

  • tthorson
    tthorson Member Posts: 1 ✭

    Yep - been seeing it all day. Still seems to work OK - just annoying trying to close them out.

  • derek
    derek Member Posts: 25 ✭✭
    https://community.atera.com/discussion/comment/448#Comment_448

    Chrome and edge are basically the same thing. Wonder if it works ok on Firefox ? I will download it later today if I get chance.

  • sarah+success
    sarah+success Administrator Posts: 64 admin

    Hey everyone, Sarah from Atera here.

    I have opened a ticket for each of you. I am also checking with our product team, and will update you 👌

  • semih.haydaroglu
    semih.haydaroglu Member Posts: 1 ✭

    Hey, we have the same problem when we try to do patch management or IT automation.

  • ccaldwell
    ccaldwell Member Posts: 1 ✭

    I am having the same issue. I am receiving "The query specified in the URI is not valid. Could not find a property named 'undefined' on type 'DAL.Models.Agents'." randomly. I mostly see the error when I am in 'Classic Reports'—>'Timesheet'

  • sarah+success
    sarah+success Administrator Posts: 64 admin

    Hi Atera community!

    Wanted to update you that this is a bug that was identified and escalated to our dev team. If you already have a ticket opened, it will be resolved when the fix is deployed.

    We appreciate your patience here, and ask that in the meantime, you please ignore the error message. 💪

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