Error popping up constantly

rob.williams
rob.williams Member Posts: 16 ✭
edited December 2023 in General

Hi all,

Anyone else suffering from the constant pop up when viewing tickets that says

"The query specified in the URI is not valid. Could not find a property named 'undefined' on type 'DAL.Models.Agents'."

It's becoming a real pain and support are taking their time to investigate.

Been happening for last couple of days.

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Comments

  • dyoder
    dyoder Member Posts: 52 ✭✭✭

    Yes, this happens frequently. It happened more yesterday than today, but it is annoying. For me it doesn't happen when I open tickets, it happens when I open most devices or try to run a script.

  • derek
    derek Member Posts: 37 ✭✭✭

    I have been getting the same this week. It does not appear to affect anything.

    out of interest what browser are you using, I am using Edge

  • rob.williams
    rob.williams Member Posts: 16 ✭
    https://community.atera.com/discussion/comment/447#Comment_447

    Google Chrome here.

  • juan.pridgen
    juan.pridgen Member Posts: 5 ✭

    We are getting the same, and then today Atera froze across all users.

  • tim.schweitzer
    tim.schweitzer Member Posts: 2 ✭

    I am seeing this error also.

  • tthorson
    tthorson Member Posts: 1 ✭

    Yep - been seeing it all day. Still seems to work OK - just annoying trying to close them out.

  • derek
    derek Member Posts: 37 ✭✭✭
    https://community.atera.com/discussion/comment/448#Comment_448

    Chrome and edge are basically the same thing. Wonder if it works ok on Firefox ? I will download it later today if I get chance.

  • sarah+success
    sarah+success Member Posts: 70 ✭✭

    Hey everyone, Sarah from Atera here.

    I have opened a ticket for each of you. I am also checking with our product team, and will update you 👌

  • semih.haydaroglu
    semih.haydaroglu Member Posts: 1 ✭

    Hey, we have the same problem when we try to do patch management or IT automation.

  • ccaldwell
    ccaldwell Member Posts: 1 ✭

    I am having the same issue. I am receiving "The query specified in the URI is not valid. Could not find a property named 'undefined' on type 'DAL.Models.Agents'." randomly. I mostly see the error when I am in 'Classic Reports'—>'Timesheet'

  • sarah+success
    sarah+success Member Posts: 70 ✭✭

    Hi Atera community!

    Wanted to update you that this is a bug that was identified and escalated to our dev team. If you already have a ticket opened, it will be resolved when the fix is deployed.

    We appreciate your patience here, and ask that in the meantime, you please ignore the error message. 💪

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