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Hey everyone, We recently sent an email to customers that had the old Agent Page view, I added the relevant links to the KB article to learn more from the documentation so you can benefit more from the new features: We’re writing to let you know that the old Agent Page will be deprecated on January 14th, 2025, and only the…
Hi, Maybe a bit of a niche one, but I'm using the API call get /api/v3/agents/{agentId} to retrieve various details from my agents which I store locally - this includes the collection of MAC addresses associated with the device. I want to launch Splashtop (I have a separate subscription). To do this requires passing the…
Hi Forum Crew, Edit: Maybe this is actually a software inventory task running. I'm not sure if its Atera doing the inventory task or not though. Perhaps the rest of my post can elaborate more. I don't think an actual update was happening. Hunting down a mystery at the moment and wanted to see if anyone shared a similar…
Hi There, It happens when I install a new laptop and first install the agent installer. That after a couple minutes the device shows up in the atera portal I manually activate the helpdesk agent. But sometimes.. it does not show.. not after a reboot of even uninstall + reinstall of the installer agent. How can I fix this?…
Does anyone have any input regarding deploying agents and managing endpoints in China?
Currently, Atera on SNMP OIDs Uptime show a timetick value. Is there a way for Atera SNMP monitor to convert timeticks to days, hours, minute, seconds
Hey all! We monitor a bunch of Synology NAS devices from a Windows installed agent via snmp, and we're getting a tonne of 'Failed to read OID Drive 0 Status.' errors. Does anyone else experience this? Is there a work around? Thanks!
Would anyone here have any insight as to why the Atera agent keeps repeatedly disappearing from our domain connected computers at random? This has been happening since the day we went live with Atera about 3 months ago, and we have been working with their support for weeks and all we have is Crickets… We have checked just…
Today I started having tickets come in from users complaining about a pop-up from the antivirus system. There were variations, but each said that a part of the agent did not have a valid digital signature. I was able to send in a few screenshots to Atera and they are working on it. I wanted to let everyone know, should…
We're noticing that the Atera Agent is using quite a lot of bandwidth that seems very unnecessary for just the purpose of being monitored. After checking multiple locations, we found that per 24 hours, each Atera client sends between 4 to 5GB to an Amazon AWS server. Is this considered normal behavior? We have a number of…
Hello, At the time I was not able to find an Atera feature to delete duplicated agents (based on the device serial number) so I made a litle script I'm sharing it here for thoses who might need it (it's not perfect, I would be happy to receive feedbacks on it) (Please note that the script has only been tested on powershell…
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General discussions
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This section is used to discuss ActionAI, AIT, Copilot and Autopilot.
