SSL customer portal front end

johann.linnet
johann.linnet Member Posts: 6 ✭
edited September 2023 in Helpdesk

I would like to put cert to our customer portal, but i do not find any instructions how to go about it.

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  • nina
    nina Internal Posts: 428 ✭✭✭✭✭

    To set up SSL for your Customer Portal:

    1. From Admin (on the sidebar), click Customer Portal. The Customer Portal configuration page appears. 

    2. From the side-menu, navigate to the Domain and SSL tab and click Atera domain. 

    Customer Portal Atera Domain - MSP - EN.png

    3. Add your subdomain to the provided field between https:// and .servicedesk.atera.com and click Update. 

    By following the above steps and using this URL pattern, SSL is automatically activated on your Customer Portal. No additional actions are required from either you or Atera.

    For more information visit: https://support.atera.com/hc/en-us/articles/360000689808-Set-up-SSL-for-the-Customer-Portal

  • johann.linnet
    johann.linnet Member Posts: 6 ✭

    Well, i use our own domain, support.company.com :) When i tried to use https in front, it did not work, and my guess is that i would need to put my own certificate for that :)

  • nina
    nina Internal Posts: 428 ✭✭✭✭✭
    edited September 2023
    https://community.atera.com/discussion/comment/749#Comment_749

    Oooooh, got it. SSL for customized domains is only available for Enterprise and Superpower plan subscribers. 

    To enable SSL With A Custom Domain:

    1. From Admin (on the sidebar), click Customer Portal. The Customer Portal page appears. 

    2. From the side-menu, navigate to the Domain and SSL tab and click Custom domain. 

    Customer Portal - Custom Domain SSL - MSP - EN.png

    3. Enter your custom domain and click update. 

    After updating, if your account is eligible for SSL, an option to add it will appear under the Portal domain name URL.

    Enable SSL - Custom Domain - MSP - EN.png

    4. Click Enable SSL. The SSL configuration details appear. 

    SSL Custom Domain - CNAME appears - EN.png

    5. Copy the provided CNAME records and paste them into the DNS configuration for your domain provider. The process for adding keys may vary depending on your provider. The links below provide detailed instructions for popular DNS/Hosting providers.

    Upon successful verification, the status will change to 'Approved'. 

    Note: You may need to click the refresh button to update the status.

    Status changed to Approved after CNAME - EN.png

    Check this article for more details on how to configure your Customer Portal and adding the Customer Portal URL. 

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