SSL customer portal front end

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johann.linnet
johann.linnet Member Posts: 6
edited September 2023 in Helpdesk

I would like to put cert to our customer portal, but i do not find any instructions how to go about it.

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  • nina
    nina Administrator Posts: 428 admin
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    To set up SSL for your Customer Portal:

    1. From Admin (on the sidebar), click Customer Portal. The Customer Portal configuration page appears. 

    2. From the side-menu, navigate to the Domain and SSL tab and click Atera domain

    3. Add your subdomain to the provided field between https:// and .servicedesk.atera.com and click Update

    By following the above steps and using this URL pattern, SSL is automatically activated on your Customer Portal. No additional actions are required from either you or Atera.

    For more information visit: https://support.atera.com/hc/en-us/articles/360000689808-Set-up-SSL-for-the-Customer-Portal

  • johann.linnet
    johann.linnet Member Posts: 6
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    Well, i use our own domain, support.company.com :) When i tried to use https in front, it did not work, and my guess is that i would need to put my own certificate for that :)

  • nina
    nina Administrator Posts: 428 admin
    edited September 2023
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    Oooooh, got it. SSL for customized domains is only available for Enterprise and Superpower plan subscribers. 

    To enable SSL With A Custom Domain:

    1. From Admin (on the sidebar), click Customer Portal. The Customer Portal page appears. 

    2. From the side-menu, navigate to the Domain and SSL tab and click Custom domain

    3. Enter your custom domain and click update

    After updating, if your account is eligible for SSL, an option to add it will appear under the Portal domain name URL.

    4. Click Enable SSL. The SSL configuration details appear. 

    5. Copy the provided CNAME records and paste them into the DNS configuration for your domain provider. The process for adding keys may vary depending on your provider. The links below provide detailed instructions for popular DNS/Hosting providers.

    Upon successful verification, the status will change to 'Approved'. 

    Note: You may need to click the refresh button to update the status.

    Check this article for more details on how to configure your Customer Portal and adding the Customer Portal URL.