New keyboard, same mission: Dima here, your new Technical PoC at Atera

dmitryl+itd · October 2025

Hi, I’m Dima (Technical Product Marketing at Atera). I’ve spent the past 2,5 years in Atera as a Strategic Customer Success Manager and a Solutions Engineer with strategic/enterprise accounts - implementations, re-onboarding, Success Plans, the messy middle. Why I'm here and what you can expect from me in this community:

My focus (fueled by your input)

Practical posts. Short guides, how-tos, and checklists you can put to good use today. Target: 1–2 posts a week.
Clear, public answers when they help the group. If it’s sensitive/account-specific, I’ll move it to DM.
Visible triage. If I need input from Product/Support, I’ll say so and circle back with the outcome (answer, workaround, or next step).
Gaps filled. If a KB is thin or something “doesn’t exist,” I’ll explain what’s possible today (and what isn’t), with the safest path forward. Yes, I do believe a live interaction does it better.
Known-issue clarity. Plain language on impact/scope/workarounds when I have verified info - no spin.

What I won’t do (so we stay honest)

No instant miracles. I can’t promise timelines for fixes or new features. I’ll share the status when it’s confirmed.
Not a ticket substitute. For tracking/SLAs, I may point you to open a support ticket - I’ll reference the thread so it stays connected.
No template replies. If I don’t know yet, I’ll say “don’t know yet” and give you the next update point.

How we stay connected

Tag me on threads where a straight answer beats a long story.
Include what you tried/expected vs. IRL outcome
Upvote solutions so others find them faster.

First drops I’m working on

Ticket Automations pro tips that helped many and fixed some not-so-clear UI elements.
Analytical Reports UI foundations knowledge and why they matter so much.
Reporting ideas and real-world ROI (quick wins, not dashboards-for-show).

That’s it - practical, scoped, and accountable. I’m here on business days and will do my best to keep threads moving with useful, grounded answers.

And to put a face to the name, please don't be a stranger to my LinkedIn page.

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Dima