Let’s discuss. Find peer-to-peer information about everything IT related - from technical questions to best practices, and everything in between!
We’re thrilled to unveil Atera’s revamped Reports page, designed to supercharge your productivity and empower you with data-driven decisions. With an intuitive navigation system, an array of powerful reports, and a reimagined user experience, this update is here to redefine how you manage and analyze your operations.…
I am trying to build a report that will give me a list of devices that does NOT have software installed, I can't seem to figure it out. I.E. say I had 5 computers, 4 out of the 5 computers had Chrome installed but 1 did not. I want a report that will list the 1 computer that does not have it installed.
We’re committed to deepening App Center integrations to deliver more value to customers using our App Center products. Our latest updates bring enhanced reporting and insights to help you manage usage and installations with ease. What’s new? Usage dashboard: Get a detailed breakdown of app usage by customer, site, and…
I would like to be able to separate the types of tickets (Incident, Request, Change, Problem) in the timesheet report. This way, I can easily filter out, for example, Requests and invoice only these. Is it possible to add this to the timesheet report? Alternatively, is there another report where this can be done?
When I use the Audit to export all of a customers machines, I want to the sort it by the Last Seen Date in Excel, but because the format is similar to October 21, 2024 9:15:10 AM it always sorts as a text field. Excel doesn't recogize it as a date field (even if I say 'Format as date'). I had put this is a feature request…
Today I had a need of knowing which end points in our company were still running Windows 7. (I am the IT department for a company, and we are working on replacing the computers as money allows.) I was worried that I had to go through each computer in the portal one-by-one to see which ones were still on Windows 7. But then…
We have one lient with a lot of devices, when i try to run th eauditor the web page locks up, has anyone seen this or found a work around?
Feels like this should be something baked in from the get-go? Yes, I can see tickets associated with a user who submitted them but that's not good enough. Being able to search for a specific item should give me SOME kind of information that I can use to pull up the old ticket to refer to remediations performed/notes. From…
Hi, I've spent a while looking at the reporting section but I don't think I can find what I'm looking for. Is there a way to report on a particular contract rate which is in use across all customers at a particular date? For example, I use a Contract on each customer to keep track of their End User Remote access (since I…
Hi Team, Was wondering if it was possible to add a feature request so we can somehow filter / display custom Exit Codes depending on script logic and filter results quickly in the 'Recent Processes ' report. Example, exit code 100 for sucess / 200 for failure etc and then quickly filter based on this information. This…
How are you managing 'deleted tickets' in your Advanced Reports? When I have a look at the Ticket Summary report the 'deleted' tickets are included in the numbers, and there is no way I can filter them out. How do I get reporting based on resolved/closed tickets?
Explore all our features, free for 30 days.
It looks like you're new here. Sign in or register to get started.
General discussions
Learn about new courses, how to get your certifications and share your feedback about the Atera Academy.
This section is used to discuss ActionAI, AIT, Copilot and Autopilot.
