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We’re thrilled to unveil Atera’s revamped Reports page, designed to supercharge your productivity and empower you with data-driven decisions. With an intuitive navigation system, an array of powerful reports, and a reimagined user experience, this update is here to redefine how you manage and analyze your operations.…
I would like to be able to separate the types of tickets (Incident, Request, Change, Problem) in the timesheet report. This way, I can easily filter out, for example, Requests and invoice only these. Is it possible to add this to the timesheet report? Alternatively, is there another report where this can be done?
When I use the Audit to export all of a customers machines, I want to the sort it by the Last Seen Date in Excel, but because the format is similar to October 21, 2024 9:15:10 AM it always sorts as a text field. Excel doesn't recogize it as a date field (even if I say 'Format as date'). I had put this is a feature request…
Today I had a need of knowing which end points in our company were still running Windows 7. (I am the IT department for a company, and we are working on replacing the computers as money allows.) I was worried that I had to go through each computer in the portal one-by-one to see which ones were still on Windows 7. But then…
We have one lient with a lot of devices, when i try to run th eauditor the web page locks up, has anyone seen this or found a work around?
Feels like this should be something baked in from the get-go? Yes, I can see tickets associated with a user who submitted them but that's not good enough. Being able to search for a specific item should give me SOME kind of information that I can use to pull up the old ticket to refer to remediations performed/notes. From…
Hi, I've spent a while looking at the reporting section but I don't think I can find what I'm looking for. Is there a way to report on a particular contract rate which is in use across all customers at a particular date? For example, I use a Contract on each customer to keep track of their End User Remote access (since I…
Hi Team, Was wondering if it was possible to add a feature request so we can somehow filter / display custom Exit Codes depending on script logic and filter results quickly in the 'Recent Processes ' report. Example, exit code 100 for sucess / 200 for failure etc and then quickly filter based on this information. This…
How are you managing 'deleted tickets' in your Advanced Reports? When I have a look at the Ticket Summary report the 'deleted' tickets are included in the numbers, and there is no way I can filter them out. How do I get reporting based on resolved/closed tickets?
Hi all, For part of one of our accredations we need to show our SLA acheivements per each contract. We have power plan so have advanced reporting, I think I have found a way that will give me the results, but it does mean I have to do alot of prep for each ticket for each customer to display it. Wondered if anyone has…
Hi I have been asked to document the use of Bitlocker for at client. Has anyone manged get that in a report? My idea so far is to modify the get_bitlocker script to update a custom field that will be included in the excel export of the audit report. Anyone else?
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