Anydesk Errors in Event log

lauri.kinnunen
lauri.kinnunen Member Posts: 17 ✭✭✭
edited December 2023 in Helpdesk

Hi,

i have been seeing lot of event id 0, errors in Event logs of devices that have Atera and Anydesk installed.

There are hunderds of these events onevery computer, have anyone else encountered this? if so do you have solution available? i have not been able to find or create one.

Here is the error detaisl.

The description for Event ID 0 from source AnyDesk cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer. If the event originated on another computer, the display information had to be saved with the event.

The following information was included with the event:

Couldn't impersonate (000003f0).

image.png

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Comments

  • nina
    nina Internal Posts: 428 ✭✭✭✭✭

    Hi @lauri.kinnunen - I have created a Support ticket for you, #417623.

  • tim.mccombie
    tim.mccombie Member Posts: 1 ✭

    Yes i'm experiencing the same issue across the domain, generating hundreds of entries.

  • nina
    nina Internal Posts: 428 ✭✭✭✭✭
    https://community.atera.com/discussion/comment/1143#Comment_1143

    Hi @tim.mccombie - I have created a ticket for you with our Support Team. Ticket #420038.

  • nina
    nina Internal Posts: 428 ✭✭✭✭✭

    Hi @lauri.kinnunen - thank you for the update!

  • pmitpaul
    pmitpaul Member Posts: 13 ✭

    I noticed this issue and had a chat with support before finding this post.

    I got the same response, but they did give a work around which could probably be scripted if it works.

    I have not tried it yet as I may just wait and see if there is an update before looking at it, but this is what they suggested:

    Delete the two values, namely IconStreams and PastIconsStream from
    HKEY_CURRENT_USER\Software\Classes\Local Settings\Software\Microsoft\Windows\CurrentVersion\TrayNotify

    Relaunch explorer.exe

    Restart the PC.

  • lauri.kinnunen
    lauri.kinnunen Member Posts: 17 ✭✭✭

    Did not work for me i tried it and no success. Well i hope they come up whit some solution, all computer i checked have this issue.

  • nina
    nina Internal Posts: 428 ✭✭✭✭✭
    https://community.atera.com/discussion/comment/1216#Comment_1216

    You should continue to work with our Support Team to see if we can get it up and running!

  • nguerra
    nguerra Member Posts: 1 ✭

    I am having this same issue across my entire organization. I see that AnyDesk 8 is out now, any word on when the updated custom client will be made available?

  • nina
    nina Internal Posts: 428 ✭✭✭✭✭
    edited October 2023
    https://community.atera.com/discussion/comment/1255#Comment_1255

    Hi @nguerra - The custom client is not yet available in the new version. Will keep ya posted!

    As for the events not appearing, did you open a ticket with Support yet? If so, what's the ticket number?

  • hjc
    hjc Member Posts: 1 ✭

    Any progress with this yet? we also have the problem.

  • nina
    nina Internal Posts: 428 ✭✭✭✭✭

    Hi @hjc - I've opened up a ticket for you with our Support Team, #431678.

  • bastian.jost
    bastian.jost Member Posts: 1 ✭

    Any news on this subject? Because we are facing the same problems on nearly all of our clients

  • matteo.poni
    matteo.poni Member Posts: 1 ✭

    I have the same error in my pc's , every hour i receive error in application event log … like 15 errors every hours in all the clients, have atera solved this issue? can someone help me?

    atera_fider_01.jpg

  • lauri.kinnunen
    lauri.kinnunen Member Posts: 17 ✭✭✭

    @nina could you help me to get contact on the support team, preferably someone who is already familiar whit the issue so we can look in to this. this is now a suspect for also causing some minor lag on computers when these events are created.

  • manny
    manny Member Posts: 2 ✭

    Commenting here so that I receive follow ups. I too am having the same issues with AnyDesk v7.

  • mjones
    mjones Member Posts: 184 ✭✭✭✭

    @nina
    Happy new year :)

    Is there any update on this?
    We just noticed it when looking through event logs for a separate issue.

  • garydoven
    garydoven Member Posts: 1 ✭

    Hi All, Still an issue on 7.0.15.

  • lauri.kinnunen
    lauri.kinnunen Member Posts: 17 ✭✭✭

    @adip could you please update this topic, issue is still present

  • sarah+success
    sarah+success Member Posts: 70 ✭✭

    Hi @lauri.kinnunen, Sarah from Atera here.

    These errors are mainly generated because there are some firewall rules in place blocking the AnyDesk servers.

    Please check the main firewalls prerequisites from Anydesk's main webpage, the same ports and server are mentioned in our dedicated article as well.

    Once whitelisted, Anydesk will work as expected in your environment.

    If you still have trouble, please open a ticket with our support team.

  • a.benkel
    a.benkel Member Posts: 1 ✭

    It’s not a firewall issue on my end! I have the Atera Agent installed on over 130 devices across various locations. All clients are experiencing the problem. The AnyDesk client is also connected and shows a green checkmark, and it’s functioning properly. The issue is that a log entry is generated every second, and the log is getting cluttered. It's so bad that you can’t see any other log entries because only the AnyDesk entries are present, causing the log to overflow. The suggestion regarding the Windows Registry entry was also UNsuccessful.

    You can also find online that AnyDesk versions 7.0.14 and 7.0.15 have issues related to this. Currently, AnyDesk version 8.x is available, which supposedly fixes the problem. The first entries here date back to October 2023. I’ve already asked about this multiple times in the chat. Why is nothing being done? Why don’t you add the new AnyDesk client that the Atera Agent installs? This issue has been ongoing for almost a year, and nothing is happening!

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