Anydesk Errors in Event log

lauri.kinnunen
lauri.kinnunen Member Posts: 10 ✭✭✭
edited December 3 in Helpdesk

Hi,

i have been seeing lot of event id 0, errors in Event logs of devices that have Atera and Anydesk installed.

There are hunderds of these events onevery computer, have anyone else encountered this? if so do you have solution available? i have not been able to find or create one.

Here is the error detaisl.

The description for Event ID 0 from source AnyDesk cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer. If the event originated on another computer, the display information had to be saved with the event.

The following information was included with the event:

Couldn't impersonate (000003f0).

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Comments

  • nina
    nina Administrator Posts: 428 admin

    Hi @lauri.kinnunen - I have created a Support ticket for you, #417623.

  • tim.mccombie
    tim.mccombie Member Posts: 1 ✭

    Yes i'm experiencing the same issue across the domain, generating hundreds of entries.

  • nina
    nina Administrator Posts: 428 admin
    https://community.atera.com/discussion/comment/1143#Comment_1143

    Hi @tim.mccombie - I have created a ticket for you with our Support Team. Ticket #420038.

  • lauri.kinnunen
    lauri.kinnunen Member Posts: 10 ✭✭✭

    Error is generated due to a bug on Anydesk's client version 7.0.14.
    This version of Anydesk is what Atera uses for our Custom Client Anydesk.

    Atera has raised this issue with Anydesk and now we are waiting for Anydesk to release the next update for the custom builds.

  • nina
    nina Administrator Posts: 428 admin

    Hi @lauri.kinnunen - thank you for the update!

  • pmitpaul
    pmitpaul Member Posts: 13 ✭

    I noticed this issue and had a chat with support before finding this post.

    I got the same response, but they did give a work around which could probably be scripted if it works.

    I have not tried it yet as I may just wait and see if there is an update before looking at it, but this is what they suggested:

    Delete the two values, namely IconStreams and PastIconsStream from
    HKEY_CURRENT_USER\Software\Classes\Local Settings\Software\Microsoft\Windows\CurrentVersion\TrayNotify

    Relaunch explorer.exe

    Restart the PC.

  • lauri.kinnunen
    lauri.kinnunen Member Posts: 10 ✭✭✭

    Did not work for me i tried it and no success. Well i hope they come up whit some solution, all computer i checked have this issue.

  • nina
    nina Administrator Posts: 428 admin
    https://community.atera.com/discussion/comment/1216#Comment_1216

    You should continue to work with our Support Team to see if we can get it up and running!

  • nguerra
    nguerra Member Posts: 1 ✭

    I am having this same issue across my entire organization. I see that AnyDesk 8 is out now, any word on when the updated custom client will be made available?

  • nina
    nina Administrator Posts: 428 admin
    edited October 31
    https://community.atera.com/discussion/comment/1255#Comment_1255

    Hi @nguerra - The custom client is not yet available in the new version. Will keep ya posted!

    As for the events not appearing, did you open a ticket with Support yet? If so, what's the ticket number?

  • hjc
    hjc Member Posts: 1 ✭

    Any progress with this yet? we also have the problem.

  • nina
    nina Administrator Posts: 428 admin

    Hi @hjc - I've opened up a ticket for you with our Support Team, #431678.

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