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Update - the issue was resolved! — Hey everyone, I wanted to let you know that we're fully aware of the issue with the AnyDesk integration, specifically the broken download link. We've got you covered with a workaround. You can easily download the installer following the instructions from the following Knowledge Base…
As promised in our previous communication, we are pleased to provide you with the anticipated update regarding AnyDesk! The good news AnyDesk has provided us with the updated certificates and a new custom client for both Windows and Mac agents, and we're about to roll these out to your devices. However, since we're still…
Dear Community members, We're happy to let you know that we've received an updated version of the custom client from AnyDesk, and we'll be rolling it out to your managed devices in the coming days. Once the agents have been upgraded, we will enable AnyDesk through the Atera platform, providing you with a safer and more…
Dear Atera Community, Yasmin here, Atera Product Manager. We want to update you on our progress regarding the AnyDesk custom client within Atera. Right now, we’re using the most updated version of AnyDesk’s custom client, which is version 7.0.14. So far, AnyDesk has not released a newer version for the custom client beyond…
As a follow-up to our recent communication, we are taking precautionary measures to mitigate potential risks and ensure the continued protection of your data. In line with this, for the time being, we will block any attempt to use AnyDesk within the Atera platform. We are blocking the integration from within Atera, so the…
AnyDesk has recently reported a security incident, leading to potential vulnerabilities in its remote desktop access solutions. You can find the details of it here: https://anydesk.com/en/public-statement As a security precaution, AnyDesk recommends changing all AnyDesk-related passwords. The certificate for older versions…
We had notification of this CVE applying to Anydesk versions 8.1.0 (and earlier). https://www.cvedetails.com/cve/CVE-2024-52940/ Is this being addressed?
Hey all, TLDR: Cisco Umbrella using Secure Web Gateway prevents AnyDesk, Remote Powershell and other features in Atera. You need to whitelist Atera in DNS and Web Policies but also need to add it to the Selective Description List and add the Atera app and the URL's recommended. We recently started deploying Cisco Umbrella…
Hi, i have been seeing lot of event id 0, errors in Event logs of devices that have Atera and Anydesk installed. There are hunderds of these events onevery computer, have anyone else encountered this? if so do you have solution available? i have not been able to find or create one. Here is the error detaisl. The…
New to Atera and looking to see how everyone is setup for the best of all worlds. How are you all using the two remote access tools; both or just one of them? Anyone sticking to just AnyDesk ? (Why ?)
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