Priority Matrix

victor.nordstrom
victor.nordstrom Member Posts: 5 ✭
in General

ITIL Priority Matrix: How to Use it for Incident, Problem, Service Request, and Change Management

How do you use Priority and Impact in your SLA in Atera?
The SLA is based on Impact as I understand it, and the impact types cannot be edited.
I would like to use an Priority Matrix where both urgency and impact set the priority in a case. And the priority set the SLA.

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