Additions to API functionality

jared.kove

Hi,

First time integrator with your API, and finding it… difficult compared to other vendors.

For example - to get tickets where agents haven't logged time against them - I'd have to load all tickets in to memory and filter them client side, instead of a single query and filter on Ateras side.

Is this the recommended path, or is the API documentation missing detail that would help me out?

Thanks

gilgi

Hey - thanks for flagging.
Please add other areas where you consider the API difficult, don't worry we take it as feedback!

As for the specific issue, I'm checking with our support and technical writer.

gilgi

So following up,
This is indeed the limit and workaround, I'm flagging this area with development, but there is no immediate solution here unfortunately.