Additions to API functionality

jared.kove
jared.kove Member Posts: 1 ✭
edited August 15 in Scripting and automations

Hi,

First time integrator with your API, and finding it… difficult compared to other vendors.

For example - to get tickets where agents haven't logged time against them - I'd have to load all tickets in to memory and filter them client side, instead of a single query and filter on Ateras side.

Is this the recommended path, or is the API documentation missing detail that would help me out?

Thanks

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Comments

  • gilgi
    gilgi Administrator, Moderator, Internal Posts: 195 admin

    Hey - thanks for flagging.
    Please add other areas where you consider the API difficult, don't worry we take it as feedback!

    As for the specific issue, I'm checking with our support and technical writer.

  • gilgi
    gilgi Administrator, Moderator, Internal Posts: 195 admin

    So following up,
    This is indeed the limit and workaround, I'm flagging this area with development, but there is no immediate solution here unfortunately.

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