Addressing AnyDesk’s security incident
AnyDesk has recently reported a security incident, leading to potential vulnerabilities in its remote desktop access solutions. You can find the details of it here: https://anydesk.com/en/public-statement
As a security precaution, AnyDesk recommends changing all AnyDesk-related passwords. The certificate for older versions of the client will be blocked.
Please note: our Splashtop integration works as usual, providing an alternative method.
If you have any further questions, don’t hesitate to contact our support team at support@atera.com or via our live chat.
Thank you for your vigilance and cooperation!
Comments
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Hi Adi,
Thanks for the information.
Atera is installing a custom client for AnyDesk with version number 7.0.14
AnyDesk recommends upgrading to version 8.0.8
When can we expect to see an upgraded custom client in Atera?3 -
@Adi Pick what does mean "he certificate for older versions of the client will be blocked." like @gert.verhoeven said Atera is installing a custom client for AnyDesk with version number 7.0.14.
It seems that i am still able to connect to devices using anydesk.
In theory atera accounts towards Anydesk could be breached, could our customers be in risk?
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Well based on Anydesk we should be good.
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@lauri.kinnunen I created a script to stop and disable the AnyDesk service on all our agents. I will only enable the service again when the new version has been installed.
AnyDesk will revoke the old certificate, and then we won't be able to use the old version anyway. The new certificate has been included in version 8.0.8.
What I read on Reddit is that the latest version for the AnyDesk custom client was still 7.0.14 this morning. So there isn't much Atera can do until AnyDesk releases a new custom client version.
It looks like everything that AnyDesk has done is precautionary, which is good. However, you can't be safe enough in this kind of situations.
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@gert.verhoeven Did you share you script to the gallery?
No harm done being extra cautious0 -
It's still pending approval, but a very simple script:
sc stop "AnyDesk-f45e5af2_msi" & sc config "AnyDesk-f45e5af2_msi" start=disabled
sc stop "AnyDesk-f45e5af2" & sc config "AnyDesk-f45e5af2" start=disabled1 -
Hey all^
We have some further updates regarding this, will be sharing with you all shortly!
Thank you for your patience and cooperation!
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Any update on when Atera/Anydesk client will be upgraded?
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Any updates? Also will the custom Anydesk package automatically be deployed to all the agents?
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Has Atera abandoned AnyDesk? I don't see any updates regarding efforts to make it available again.
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Splashtop is my preferred remote access tool…but I need anydesk for those times splashtop doesn't work…this happens quite often..
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Five days later. Can you elaborate on what is meant by "shortly"?
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Hiii!
We posted a new discussion and recommended actions the same day I posted this^ comment
Here is the new thread:
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Hi guys — any ETA on AD re-activation?
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You can't rush them. I asked Support back in August to get the AnyDesk installer updated from 7.0.14 to the latest version to fix the numerous bugs, including security ones. Apparently it wasn't a priority to the product team back then and doesn't appear to be now.
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Any news?
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Please give us another alternative since splashtop does not work a hundred percent of the time.
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Hi, is there any movement on restoring Anydesk?
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We want to update you on our progress regarding the AnyDesk custom client within Atera. Right now, we’re using the most updated version of AnyDesk’s custom client, which is version 7.0.14. So far, AnyDesk has not released a newer version for the custom client beyond this.
Your data security and privacy are our top priority, and therefore we don’t want to release a version that is not ironclad and 100% safe and secure. While we took all the necessary steps in preparation for the update on Atera’s side, AnyDesk may not release a newer version of the custom client — but the same version with an updated certificate, which should suffice for re-enabling AnyDesk through our platform. From here on, we ask for your patience just a little longer while we remain in touch with the AnyDesk team.I can assure you that it's our top priority to re-enable Anydesk, but not at the cost of putting our customers at risk. Unfortunately, we are relying 100% on Anydesk at the moment to provide the fix.
As soon as we have any new update, I will let you know!
Rest assured that once we get the go-ahead from AnyDesk, we’ll promptly post here in the Atera Community to let you know.1 -
TeamViewer? 😝
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is there any update on this year? Killing accessing linux systems and causing delays in getting things resolved. Says to use splashtop when trying but thats no an option with linux machines. There should be a resolution by now.
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Hi @bmcnerney , Sarah from Atera here.
Please check out the most recent post regarding Anydesk here to make sure you have the correct information.
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