Atera email notifications DMARC failure

jstewart

Has Atera changed their email sending service provider recently? All email notifications are getting quarantined or dropped because of DMARC failures.

        dmarc=fail policy.published-domain-policy=reject
          policy.applied-disposition=quarantine
          policy.evaluated-disposition=quarantine
          policy.arc-aware-result=fail policy.policy-from=p
          header.from=atera.com;

Unfortunately my security appliance can only whitelist IP's for DMARC, so i'm in a pickle.

nina

Hi @jstewart - Thank you for bringing this to our attention. It appears to be a bug affecting the DMARC policy configuration and our Dev Team is now investigating the issue.
 
As a workaround, you can set up DKIM for custom domain. To do so, visit: https://support.atera.com/hc/en-us/articles/360012444033-Forward-Email-for-Automatic-Ticket-Creation-in-Atera#ConfigureDKIMSettings

I've also opened a ticket with Support for you, #431233.

chansen

Is this still a issue? We are seeing email delivery issues also over the past week.