Filter deleted tickets from reports

gert.verhoeven

How are you managing 'deleted tickets' in your Advanced Reports?

When I have a look at the Ticket Summary report the 'deleted' tickets are included in the numbers, and there is no way I can filter them out. How do I get reporting based on resolved/closed tickets?

nina

Hi @gert.verhoeven - Regarding the filtering of the Deleted tickets, you can use of the filter available on the Ticketing Summary Report > Ticket Status is not "Deleted":

To retrieve reporting based on resolved/closed tickets, you can adjust using the same filtering method:

Hope this helps!