Filter deleted tickets from reports

gert.verhoeven Member Posts: 23

How are you managing 'deleted tickets' in your Advanced Reports?

When I have a look at the Ticket Summary report the 'deleted' tickets are included in the numbers, and there is no way I can filter them out. How do I get reporting based on resolved/closed tickets?



  • nina
    nina Administrator Posts: 428 admin

    Hi @gert.verhoeven - Regarding the filtering of the Deleted tickets, you can use of the filter available on the Ticketing Summary Report > Ticket Status is not "Deleted":

    To retrieve reporting based on resolved/closed tickets, you can adjust using the same filtering method:

    Hope this helps!